A way to learn more about your customers
A way to deepen relationships with ideal customers
SIMPLE STEPS TO GET STARTED
Update your establishment profile
Stay current with analytics
Support and retain customers
Send out surveys
What makes BOTY different
First to market
Price
Ease of use
Product
COMMON QUESTIONS
FAQs
Help Center marketing
How to Add Drink Recipes as an Establishment?
BOTY users can add the drink ideas for their bartenders by uploading the drink recipes directly to the platform. To add a new drink recipe:
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click on <a href="https://docs.google.com/document/d/1QAKGsHzciMsQVUEAnWukuyjOfKe8QBweh1rb7L6ubgg/edit#" target="_blank" rel="noopener noreferrer">Recipes</a></li>
<li>Click <b>Add New</b></li>
<li>Input the Drink Name</li>
<li>Write in the directions for preparing the drink step by step</li>
<li>Click <b>Choose File</b> and upload your Image</li>
<li>Enter the name of the Ingredient and include the amount</li>
<li>Click the + sign and add additional ingredients until you’ve added all the ingredients</li>
<li>Click <b>Create</b></li>
</ol>
There are a few things to know about drink recipes:
<ul>
<li>If you choose to upload a photo of your drink recipe, you should make sure that the drink in the photo was made using only the exact ingredients mentioned in the drink recipe. Make note of any garnishes or condiments that appear in the photo in your recipe’s ingredients to avoid confusion.</li>
<li>Make sure to include amounts for all recipes to ensure that there are no errors in preparing the drink recipe if the recipe’s instructions are carefully followed.</li>
<li>When entering description of the recipe, write a description that would appeal to customers. You can copy these descriptions from your bar or restaurant menu and add them into BOTY.</li>
</ul>
How to Create Posts as an Establishment?
<h3><b>Sharing Photos and Videos</b></h3>
In BOTY you can create new posts that feature an image or video and a short description. Posts are helpful for getting the word out about your bar and restaurant. They also provide updates on events that are happening at your establishment.
<h4><b>How do I create a post? </b></h4>
To create a new post in BOTY:
<ol>
<li>Login into your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/post">Posts</a></li>
<li>Select <b>Create Post</b></li>
<li>Click <b>Choose File</b> and upload an image or video</li>
<li>Add a short description (up to 140 characters)</li>
<li>Indicate if the post is Private</li>
<li>Click <b>Add</b></li>
</ol>
<h4><b>Things to keep in mind about posts</b></h4>
<ul>
<li>Unless your post is set to Private, BOTY automatically sends a push notification to all your followers when you publish your post. This push notification shows up on the mobile feed and your followers will be immediately notified of your newly published post.</li>
</ul>
How to Get Your Bartenders Involved?
<h3><b>Bartender Ratings</b></h3>
In your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a>, you will find the option to track the performance of your bartenders under <a href="https://app.getboty.com/bartenders" target="_blank" rel="noopener noreferrer">Bartenders</a>. You can track their activity and check their ratings in 5 key performance areas.
<h4><b>How are Bartender Ratings calculated?</b></h4>
Bartenders are rated on:
<ul>
<li><b>Personality</b>. How well did the bartender communicate with the customer? Bartenders that rank highly respond quickly and reliably to customers needs and questions. They also effectively communicate wait times and menu changes.</li>
</ul>
<ul>
<li><b>Appearance.</b> Did the bartender smile and display good body language when they greeted the customer? Did the customer feel that the bar area was clean and tidy?</li>
</ul>
<ul>
<li><b>Speed </b><i>and Accuracy</i>. How quickly and how accurately did the bartender prepare the customers order? For example, customers will be able to rate if their drink order matches the order placed in a timely manner.</li>
</ul>
<ul>
<li><b>Service. </b>How smoothly did the initial interaction go? Did the bartender introduce himself and inform customers of drink specials?</li>
</ul>
<ul>
<li><b>Mixology. </b>Did the customer feel that the bartender was knowledgeable about drink options? And the drink the bartender provided was up to the standards of your establishment?</li>
</ul>
<h3><b>Bartenders</b></h3>
On the BOTY mobile app, there are two ways that bartenders can follow your page. The bartender can download the app and request to follow your page or you can add the bartender directly.
<h4><b>How can bartenders follow my establishment on BOTY?</b></h4>
<ol>
<li>Have your bartenders download the BOTY mobile application and sign up as a bartender</li>
<li>Ask bartenders to set up a public or private profile</li>
<li>Once bartenders have set up a profile, request that they follow your page</li>
<li>You will receive an alert informing you of a new follower</li>
</ol>
<h4><b>How do I add a bartender to my page? (Marketing Platform)</b></h4>
To add a bartender to your page directly instead of waiting for the bartender to follow you:
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/bartenders" target="_blank" rel="noopener noreferrer">Bartenders</a> in the top navigation and click on <b>Bartenders </b>in the dropdown</li>
<li>Click <b>Add New</b></li>
<li>Type in the name of the bartender</li>
<li>Select the bartender from the results</li>
</ol>
<h4><b>How do I add a bartender to my page? (Marketing Platform)</b></h4>
<ol>
<li>Login to the mobile application: <a href="https://play.google.com/store/apps/details?id=com.boty" target="_blank" rel="noopener noreferrer">Google Play</a> <a href="https://apps.apple.com/us/app/boty/id1028435121?ls=1" target="_blank" rel="noopener noreferrer">App Store</a></li>
<li>Click <strong>Profile</strong> in the upper right hand corner</li>
<li>Click <strong>View Details</strong></li>
<li>Click <strong>Bartenders</strong></li>
<li>Click + in the upper right hand corner</li>
<li>Type in the name of the bartender from the different options:
<ul>
<li>Mobile</li>
<li>Facebook</li>
<li>Google</li>
<li>BOTY Users</li>
<li>My Contacts</li>
</ul>
</li>
</ol>
*Select the bartender from the results
There are a few things to know about adding a bartender to your page:
<ul>
<li>The bartender that you selected will receive a notification that you are adding them to your page.</li>
<li>If the bartender’s profile is private, they first have to click accept before the bartender will be added to your page.</li>
<li>The bartender must already have a profile as a bartender on BOTY. You can not use this method to create a new bartender or add an individual who is listed as another profile in BOTY, such as a Networker or Patron.</li>
</ul>
<h3><b>How do I get bartenders to use BOTY?</b></h3>
Getting bartenders to use BOTY regularly is extremely important if you want to track their activities and ratings over time. Your bartenders also help to introduce BOTY mobile app to your customers.
<h4><b>Make sure that bartenders set their schedules</b></h4>
<ol>
<li>Ask your bartenders to set their weekly schedule once it’s available</li>
<li>Tell bartenders to check-in on BOTY mobile app once they arrive on their shifts</li>
</ol>
<b>Note:</b> To be considered as an active bartender, the bartender must set their weekly schedule and check-in at least once per week.
<h4><b>Tell your bartenders to ask customers to follow them</b></h4>
Bartenders can also help increase the number of customers who are active in BOTY by asking the customers to follow the bartenders.
Here’s how your bartenders can ask customers to join BOTY:
<ol>
<li>At some point during the customer interaction, the bartender should ask the customer to download the BOTY app in order to claim a discount off their bill</li>
<li>Tell your bartenders to ask their customers to follow and rate them</li>
</ol>
<h4><b>Promote BOTY to bartenders with contests</b></h4>
You can also promote BOTY to your bartenders by hosting your own contests to reward bartenders who engage frequently with customers on the BOTY mobile app. Create custom rewards for the top bartenders. The bartenders who should receive the rewards are the ones who are the most active in BOTY.
You should make sure to:
<ul>
<li>Reward bartenders who are active on a weekly basis</li>
<li>Reward bartenders who have the best ratings on a weekly basis</li>
<li>Reward bartenders who has the most followers over a certain period of time</li>
</ul>
How to Getting Started using the BOTY Marketing Platform?
<h3><b>Creating an account</b></h3>
You can edit the information that appears on your <a href="https://app.getboty.com/profile" target="_blank" rel="noopener noreferrer">profile</a> such as your profile photo. The different sections of your profile include:
<ul>
<li><b>Edit Profile:</b> Update the basics about who you are including your photo, the phone number and physical address of your bar or restaurant.</li>
<li><b>Tagline/Description: </b>Include the tagline of your bar or restaurant (if you have one) and write a short description about your bar or restaurant.</li>
<li><b>Website:</b> Add the URL of your bar or restaurant website.</li>
<li><b>WiFi Credentials:</b> Find your WiFi network name (SSID) and password and input the details.</li>
<li><b>Photos:</b> Upload photos from your computer or mobile device. You can add up to 20 photos of your location.</li>
</ul>
Make sure to click <b>Update </b>to save your details.
<h3><b>Add a BOTY Paid subscription</b></h3>
All BOTY users must select and pay for a subscription before they can access the <span style="text-decoration: underline;"><a href="https://app.getboty.com/dashboard">Dashboard</a></span>. Go to <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/pricing/">Pricing</a></span> and elect your desired subscription plan (e.g. BOTY plan tiers include Monthly or Yearly).
Once decided, click <b>Subscribe </b>to proceed to the checkout.
<h3><b>Paying for your BOTY subscription</b></h3>
<h4><b>How do I pay for my BOTY subscription?</b></h4>
By default, all subscriptions are paid for by credit card and will automatically renew just before the renewal date.
<b>Accepted credit cards: </b>
<ul>
<li>MasterCard, Visa and American Express</li>
</ul>
On the Checkout page, your billing period (starting today), plan pricing, and the total due are displayed.
When ready, enter your credit card information then click <b>Place Order</b>. An email confirmation of your subscription will be sent to your account email address. Your subscription details are also available in your <span style="text-decoration: underline;"><a href="https://app.getboty.com/profile">Profile</a></span> Under <b>Subscription</b>.
<h3><b>How do I use my BOTY subscription account?</b></h3>
<h4><b>Accessing your dashboard:</b></h4>
Once your subscription is active, you can access the BOTY Dashboard by:
<ol>
<li>Log into your BOTY account</li>
<li>Click <a href="https://app.getboty.com/dashboard">Dashboard</a></li>
</ol>
<h4><b>Using your dashboard</b></h4>
The <span style="text-decoration: underline;"><a href="https://app.getboty.com/dashboard">BOTY Dashboard</a></span> is split up into 10 metrics: Total Check-ins, Top Check-ins Per User, Times of Check-ins, Top User Check-ins, Establishment Ratings, Favorite Beverages, Top Bars by Followers, Times at the Bar, Total Bartenders, and Active Bartenders.
<h5><b>Total Check-ins</b></h5>
Total number of check-ins for all time. A check-in identifies a person’s presence at your location. You can see the number of check-ins from all users who have visited your establishment.
<h5><b>Top Check-ins Per User</b></h5>
Displays the top 5 check-ins per follower.
<h5><b>Times of Checkins</b></h5>
View times of check-ins per time slot.
<h5><b>Top User Check-ins</b></h5>
See the top check-ins per follower. This allows you to identify the most active users who have achieved the most check-ins at your location.
<h5><b>Establishment Ratings</b></h5>
Find out how your location is performing with your customers. See the ratings that your customers have left for your establishment.
<h5><b>Favorite Beverages</b></h5>
See the breakdown of favorite beverages by users. Use this information to optimize your beverage offerings at your location.
<h5><b>Top Bars by Followers</b></h5>
View where you rank among other bars by followers and to compare how your bar is performing in comparison to other locations.
<h5><b>Times at the Bar </b></h5>
View how long people are staying at your bar over a specific time period, along with averages.
<h5><b>Total Bartenders</b></h5>
The number of bartenders who work for you and have a profile on the BOTY app.
<h5><b>Active Bartenders</b></h5>
The number of active bartenders who work for you. These bartenders are considered as active if they have set their weekly work schedule and check in at least once per week.
<h3><b>How do I manage my bartenders?</b></h3>
<h4><b>Managing your bartenders</b></h4>
Bartenders are individuals who have a profile within your BOTY account and have been added with the specific role of Bartender to your account under <span style="text-decoration: underline;"><a href="https://app.getboty.com/contacts">Contacts</a></span>. You can track each of your bartender’s performance in 5 key areas under <span style="text-decoration: underline;"><a href="https://app.getboty.com/bartenders">Bartenders</a></span> to determine if a bartender is being effective at his/her job.
<h3><b>Creating trivia games</b></h3>
<a href="https://botyapp.com/trivia" target="_blank" rel="noopener noreferrer">BOTY Trivia</a> is everything awesome about trivia. It’s super easy to participate and win prizes and so much fun! You can win rewards for participating, including BOTY Points and special prizes from different bars and restaurants.
<h4><b>How do I create a trivia game?</b></h4>
To set up a <span style="text-decoration: underline;"><a href="https://app.getboty.com/game">Trivia Games</a></span>, simply click on this how to guide: <a href="http://localhost/getbotyfour/help-center/trivia-game/how-to-set-up-trivia-game/" target="_blank" rel="noopener noreferrer"><span style="text-decoration: underline;">Trivia Game Setup</span></a>.
<h4><b>How do I track the progress of the trivia game?</b></h4>
By default, the <span style="text-decoration: underline;"><a href="https://app.getboty.com/game/leaderboard">Leaderboard</a></span> will automatically display the rankings from your trivia games in real-time so that you can view the current rankings. BOTY will also automatically generate the Hall of Fame for your trivia games that you’ve previously launched so that you can track the participation of all users to identify the top players of all time in the <span style="text-decoration: underline;"><a href="https://app.getboty.com/game/hall-of-fame">Hall of Fame</a></span>.
<h3><b>BOTY Points</b></h3>
BOTY points allow you to reward your most loyal customers and also see what transactions are taking place at your bar. You choose your own rewards.
<h4><b>How do I manage BOTY points?</b></h4>
To manage your BOTY points, click on this how to guide: <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/boty-points/how-to-use-boty-points-establishment/" target="_blank" rel="noopener noreferrer">BOTY Points Set Up</a></span>.
<h3><b>Recipes</b></h3>
With Recipes, you can store the recipes that your Bartenders need to make drinks in your account. You’ll be able to update these recipes any time you want for special events or menu changes at your bar.
<h4><b>How do I manage my drink recipes?</b></h4>
To manage your drink recipes, click on this how to guide: <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/getting-started/drink-recipes-establishment/" target="_blank" rel="noopener noreferrer">Drink Recipes Set Up</a></span>.
<h3><b>Creating Posts</b></h3>
Posts help to spread the word about your bar or restaurant.
<h4><b>How do I publish my post?</b></h4>
To manage your how to create posts, click on this how to guide: <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/getting-started/create-posts-establishment/" target="_blank" rel="noopener noreferrer">How to Create Posts</a></span>.
*Immediately after you publish your post, BOTY automatically sends a push notification to all your followers. This push notification shows up on the mobile feed and your followers will be immediately notified of your newly published post.
<h3><b>Managing Surveys</b></h3>
Select from one of BOTY’s standard survey templates to create surveys in just minutes. These customer satisfaction surveys will help you gain insight into what your followers and customers think about your restaurant or bar.
<h4><b>How do I create a new survey?</b></h4>
To manage your how to set up surveys, click on this how to guide: <a href="http://localhost/getbotyfour/help-center/surveys/how-to-set-up-new-survey/" target="_blank" rel="noopener noreferrer">Survey Set Up</a>.
<h3><b>Sending Direct Messages</b></h3>
Direct message your customers via the BOTY Marketing Platform and respond via the mobile app.
To manage your how to send direct messages, click on this how to guide: <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/getting-started/send-reply-messages-establishment/" target="_blank" rel="noopener noreferrer">Sending Messages</a></span>.
How to Inform Customers as an Establishment?
Building your following on the BOTY mobile app starts with having a clear incentive for customers to download the app. This leads to more followers and engaged users. We encourage you to give your customers 10% off their bill if they download the BOTY mobile app and follow your page.
Here are a few things you can do to inform your customers about BOTY.
<h4><b>Promote BOTY with our pre-made advertisements</b></h4>
Here is how you supply your customers with the advertisements we’ve already made for you:
<ol>
<li>Go to <a href="http://localhost/getbotyfour/designs" target="_blank" rel="noopener noreferrer">Designs</a>, download or print one of the postcards, flyers, business cards or coasters.</li>
<li>Give the postcards or business cards out to your customers when they enter your location.</li>
<li>Post the flyers inside your bar or restaurant in highly visible locations.</li>
</ol>
<h4><b>Make sure that customers download BOTY</b></h4>
In order for customers to receive the discount on their bill, they have to show proof to one of your staff members that they followed your page in the BOTY mobile app and checked into your location.
<h4><b>Promote BOTY with contests</b></h4>
You can also promote BOTY by hosting your own contests to reward users who engage frequently with your page in the BOTY mobile app. Create custom rewards for the top customers. The customers who should receive the rewards are the ones who check in frequently.
You should also make sure to:
<ul>
<li><b>Reward the top customers on a weekly and monthly basis.</b> By giving out rewards frequently, there will always be another chance for a customer to win a reward so that they will share BOTY with their friends.</li>
<li><b>Create check-in requirements and give out BOTY Points.</b> Award BOTY points to customers who meet the requirements so that there is an incentive to use BOTY and visit your location after they download it.</li>
</ul>
How to Send and Reply to Messages?
Messaging on BOTY begins when a user you follow sends you a message or you create a new message to send to one of your followers. Afterward, all messages that are related to that conversation will appear in <b>Messages</b>.
<h4><b>To send a new message</b></h4>
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click on <b>Profile</b> in the upper right hand corner</li>
<li>Click on <b>Followers and Following</b> and select any one of your followers</li>
<li>Click on <b>DM</b> under the follower that you want to message</li>
<li>Type your message and hit <b>Send</b></li>
</ol>
<h4><b>To reply to an existing message</b></h4>
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Menu</b></li>
<li>Click <b>Messages</b></li>
<li>Select the message you want to send a reply to</li>
<li>Type the message that you want to send</li>
<li>Click <b>Send</b></li>
</ol>
<h4></h4>
<h4><b>Message Threads</b></h4>
When you click on a message, you can view the conversation and also the following information:
<ul>
<li>Whether or not the user belongs to a group that you’ve created. If the user is a part of a group, the group name will be listed.</li>
<li>Your followers’ profiles, including their profile image.</li>
<li>The timeline of the conversation. If you’ve sent and replied to multiple messages from that particular follower, all of the previous messages times will be listed.</li>
</ul>
All BOTY users are required to abide by our <span style="text-decoration: underline;"><a href="https://botyapp.com/boty-app-terms-of-use/" target="_blank" rel="noopener noreferrer">Terms of Service</a></span> with regard to message content when sending and replying to messages. If you’d like to report spam or inappropriate messages you’ve received in BOTY, click <b>here</b>.
You can also block a BOTY user who you no longer want to receive messages from by going <b>here</b>.
How to Set Up a New Survey?
<strong>BOTY Surveys</strong> allow you to poll your customers and get feedback. BOTY preselects questions to include in your survey so that your survey keeps questions straightforward while minimizing the number of questions you ask. The survey is also designed to help respondents feel comfortable right from the beginning so that they provide useful answers.
<h4><b>To create a new survey</b></h4>
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/survey">Survey</a></li>
<li>Click on <b>Start New</b></li>
<li>Click on <b>Preview </b>to see how the survey looks to your customer</li>
<li>Select one of the templates and click <b>Send</b></li>
</ol>
When your survey period has ended or all potential respondents have entered their submissions, your survey will automatically be moved to <b>Completed </b>where you can view the results.
<h4><strong>There are a few things to know about surveys:</strong></h4>
<ul>
<li>You can send out 3 surveys per month. There will be an option to send out more surveys in the future.</li>
<li>Sending the same survey over time is a good way to build a baseline in order to measure changes in your customers’ attitudes.</li>
<li>You must wait 3 days to get survey results.</li>
</ul>
How to Set Up a Trivia Game?
<span style="text-decoration: underline;"><a href="https://botyapp.com/trivia" target="_blank" rel="noopener noreferrer">BOTY Trivia</a></span> is everything awesome about trivia, packaged in a friendly mobile application that makes hosting a trivia game easy and so much fun! BOTY Trivia is a great way to engage your customers and offer them rewards for participating.
<h4><b>To create a new trivia game</b></h4>
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click <a href="https://app.getboty.com/game" target="_blank" rel="noopener noreferrer">Trivia Games</a> and select <b>Trivia Games </b>from the dropdown</li>
<li>Click <b>Add New</b></li>
<li>Input the date for your trivia game</li>
<li>Enter the start time (the end time will be automatically calculated)</li>
<li>Enter the Reward for the winner (The rewards field is required)</li>
<li>Click <b>Add</b></li>
</ol>
There are a few things to know about trivia games:
<ul>
<li>You can schedule 5 trivia games per billing cycle. There will be an option to schedule more trivia games in the future.</li>
<li>You must enter a reward for the winner of the trivia game. You will not be able to complete the setup process until you do. For ideas on rewards that you can give to your trivia game winners, go <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/trivia-game/sample-rewards-game-trivia/" target="_blank" rel="noopener noreferrer">here</a></span>.</li>
<li>Make sure that you set aside at least 30 minutes before the start time of your trivia game so that you can alert participants that the trivia game will start soon.</li>
<li>For best results, be prepared to deliver the reward to the winner as soon as the trivia game ends and the winner is selected.</li>
</ul>
How to Turn Your Profile Private?
By default, all BOTY users can see your profile. You can make your account private so that only the contacts you approve can see your profile. If your account is set to provide only your approved contacts will see your <b>Posts</b>, <b>Trivia Games</b>, and <b>Surveys</b>.
<h4><b>Set your profile to private from the BOTY mobile app on your Android or iOS device </b></h4>
<ol>
<li>Tap <b>Menu </b>in the upper left hand corner</li>
<li>Tap <b>Settings</b></li>
<li>Tap <b>Private </b>to turn your profile private</li>
</ol>
<h4></h4>
<h4><b>Things to keep in mind about private profiles</b></h4>
<ul>
<li>Once you make your profile private, people will have to send you a contact request in order to see your Posts, Trivia Games, and Surveys.</li>
</ul>
<ul>
<li>If a contact was added to your profile before you made your profile private, they will still see your profile.</li>
</ul>
How to Use BOTY Points as an Establishment?
<span style="text-decoration: underline;"><a href="https://botyapp.com/botypoints">BOTY Points</a></span> is a <i>digital currency</i> for the bar. BOTY Points give users the ability to buy drinks for friends and family, tip the bartender, transfer points to friends, send a gift or split dinner. People can buy points, but more importantly, they can earn them as well. Refer friends, check in at bars, play trivia, and watch your BOTY Points grow. Once you reach the minimum limit, you can redeem your BOTY Points easily for cash to your bank account.
<h4><b>How do I buy BOTY Points?</b></h4>
Users can purchase BOTY Points by linking their bank account or debit card to their BOTY account.
To add points to your BOTY account, do the following:
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/boty-points">BOTY Points</a></li>
<li>Click on <b>Add BOTY Points</b></li>
<li>Click on <b>Buy Points with BOTY Offers</b> or <b>Buy Custom Points</b></li>
<li>Click <b>Add New Card</b> or use the card you have on file</li>
<li>Click on <b>Proceed to Payment</b></li>
</ol>
Once the payment for the full amount of your purchase is authorized by your bank, your BOTY Points will be sent to your account automatically. Your BOTY Points will only be added to your account if your payment is successful. If your payment method is declined, the debit card authorization will be voided and you won’t be charged.
You may need to add a new debit card or bank account to your BOTY account to complete your BOTY Points purchase. This alternate payment source will only be used if your primary method declines.
<h4><b>How do I request BOTY points?</b></h4>
BOTY allows you to request BOTY points that have already been purchased from another user. The user can then transfer the points to your account once you make a request.
To request BOTY Points, do the following:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click on <b>Transfer</b></li>
<li>Select if the transaction type is <b>Public </b>or <b>Private</b></li>
<li>Indicate the reason for the request</li>
<li>Enter the number of BOTY Points</li>
<li>Select the user to request the BOTY Points from</li>
<li>Click <b>Request </b>in the lower left hand corner</li>
</ol>
<h4><b>How do I transfer BOTY points to another user?</b></h4>
You can transfer BOTY Points that you’ve purchased directly to another user. Once the user receives the BOTY Points, they can use them immediately.
To transfer BOTY Points, do the following:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Select if the transaction type is <b>Public </b>or <b>Private</b></li>
<li>Indicate the reason for the transfer</li>
<li>Enter the number of BOTY Points</li>
<li>Select the recipient to receive the BOTY Points</li>
<li>Click <b>Transfer </b>in the lower right hand corner</li>
</ol>
If a user has already requested BOTY points from you, you do not need to follow the transfer steps. Instead, just Click on <b>Accept </b>in the recipient’s request for BOTY points. This will automatically transfer the BOTY points from your account to the recipient’s account.
There are a few things to know about requesting and transferring BOTY points:
<ul>
<li><b>All transfers are final. </b>There is no way to stop a transfer of BOTY points once it has been initiated.</li>
<li><b>Transfers can not be reversed. </b>If a user wishes to return BOTY points to the original holder’s account, they will have to make a new Transfer transaction.</li>
<li><b>Private transactions are hidden</b>. If the transaction type is set to Private, the points transferred will not appear in the recipient’s balance on their public Profile.</li>
</ul>
Account & Payment Support marketing
How to Change Check-In Preferences?
When you check-in to BOTY frequently, it becomes tedious if you have to always fill in the reasons for your check-in and other details. To help save you time, you can set your check-in preferences so that some options are selected by default when you check-in.
<h4><b>Managing </b><b>check-in preferences from the BOTY mobile app on your Android or iOS device </b></h4>
:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click <b>Settings</b></li>
<li>Click on <b>Advanced Settings</b></li>
<li>Click on <b>Check-in Preferences</b></li>
<li>Change any setting to your desire</li>
</ol>
Your check-in preferences will remain in place until you decide to change them. The default is that all of them are set on.
How to Check In?
If you’re already at the bar or restaurant and want to check-in with BOTY, follow the instructions below to check-in to this establishment. Once you check-in you can play a Trivia Game, meet new people, and much more.
To check-in:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Check-In</b> in the lower right hand corner</li>
<li>Write in the establishment name</li>
<li>Click on the Establishment<i>* </i></li>
<li>Indicate whether the check-in type is Public or Private</li>
<li>Select why you are here:
<ul>
<li>Meet New People</li>
<li>Play Trivia</li>
<li>Work</li>
<li>Bartend</li>
<li>Hangout</li>
<li>Do Not Disturb</li>
</ul>
</li>
<li>Upload a photo or video (optional)</li>
<li>Write what you are doing (optional)</li>
<li>Tag any followers on your BOTY profile who are checking in with you</li>
<li>Click <b>Check-In</b></li>
</ol>
*Important Note: You must be inside the location to check-in. Otherwise, you will receive a pop up preventing you from checking in.
<h4><b>Things to keep in mind about check-ins</b></h4>
<ul>
<li>If your check-in is set to Private, others will not be able to see that you have completed the check-in at the location. Your BOTY profile check-in will remain invisible to them until you change your check-in to Public.</li>
<li>If your profile check-in is set to Private, you will not be able to participate in the Trivia Games. Your check-in must be set to Public in order to participate in Trivia Games.</li>
<li>You must check-in to the Establishment before a Trivia Game is set to begin. If you check-in after the Trivia Game start time has passed, you may not be able to participate in that Trivia Game.</li>
<li>If your check-in is set to Do Not Disturb, you are letting your followers know that you are not to be disturbed, but they can still contact you. not be able to contact you. But feel free to set a different reason as to why you are here (e.g. Meet New People, Play Trivia, Work, Bartend, Hangout).</li>
<li>Uploading a photo or video or writing what you are doing will immediately send this information to your followers as a notification when you check-in.</li>
</ul>
How to Manage Push Notification Settings?
Push notifications from BOTY are sent to the mobile device or tablet that has the BOTY app. We send these notifications to you automatically. However, you can review which notifications you are getting and make changes.
<b>To manage your notification settings from the BOTY mobile app on your Android or iOS device </b>
:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click <b>Settings</b></li>
<li>Click on <b>Advanced Settings</b></li>
<li>Click on <b>Push Notifications</b></li>
<li>Change any setting to your desire</li>
</ol>
<h4><b>Turn off push notifications</b></h4>
You can turn off push notifications in your notification settings. You can also turn off push notifications in your mobile or tablet settings by turning off push notifications for the BOTY app.
To help ensure that we can contact you with important information, you can’t turn off email notifications related to legal updates, security, privacy notices, and customer service requests.
I forgot my password
If you forget your password, visit the link below to reset. You’ll need to enter the email address or associated with your BOTY account.
You’ll receive an email shortly. This email includes a link to reset your password. The link can only be used once. If you do not open the link within 10 minutes, start over to receive a new link.
It’s good practice to create a unique password for BOTY. Be careful not to share your password in emails or other communication. BOTY support will never ask you for your password.
If you are unable to reset your password or access your account, please get in touch with us at <span style="text-decoration: underline;"><a href="mailto:help@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a></span>.
<span style="text-decoration: underline;"><a href="https://app.getboty.com/password/reset" target="_blank" rel="noopener noreferrer">I forgot my password</a></span> <strong>></strong>
My password reset link isn’t working
Once you’ve requested a link to reset your password, you should receive an email within a few minutes.
The email contains the reset password link. To keep your account secure, the link expires after 10 minutes.
If the link doesn’t work or if you never received one, email <span style="text-decoration: underline;"><a href="mailto:help@botyapp.com">help@botyapp.com</a></span> to request another link. Make sure you’re entering your email correctly.
How do I create an Establishment account?
If you don’t have an BOTY establishment account yet, go to <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/" target="_blank" rel="noopener noreferrer">getboty.com</a></span> and click <b>Sign Up</b>.
Click on <b>Get Started</b>. Input your establishment name, phone number and email address. Include a password and click <b>Create Account.</b> Signing up and creating a BOTY establishment account is free.
After you sign up, your location will be visible on the BOTY mobile application. To gain access to the marketing dashboard, you will need to select a <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/pricing/" target="_blank" rel="noopener noreferrer">subscription plan</a></span> and complete the payment.
What countries are BOTY available in?
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A. Only the United States for now.
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Can multiple locations be added to one account?
A. No. The BOTY Marketing Platform subscription is per location.
View and download invoices
All invoices are sent automatically to your email. If you want to download the invoices that have already been sent, just follow these steps:
<ol>
<li>Log into your <a href="https://app.getboty.com/profile" target="_blank" rel="noopener noreferrer">Profile</a></li>
<li>Click <strong>Subscription</strong></li>
<li>Find the date of the Invoice you are looking for and click <strong>View</strong></li>
</ol>
How do I register my bar or restaurant on BOTY?
In order to register your bar or restaurant on the BOTY mobile application, do the following:
<ol>
<li>Go to the <a href="https://app.getboty.com/login#" target="_blank" rel="noopener noreferrer">registration page</a></li>
<li>Input details about your location:
<ul>
<li>Establishment Name</li>
<li>Phone Number</li>
<li>Email Address</li>
<li>Password</li>
<li>Confirm Password</li>
</ul>
</li>
<li>Click <strong>Create account</strong></li>
</ol>
*Update your profile, add pictures and put all relevant information about your establishment so users can check in. To gain full access to the Marketing Platform, please select a <a href="http://localhost/getbotyfour/pricing/" target="_blank" rel="noopener noreferrer"><span style="text-decoration: underline;">subscription plan</span></a>.
Analytics marketing
What are the Bartender Ratings?
Bartenders are rated 0 – 5 on 5 key performance indicators with 5 being best and 0 being worst. The average score is calculated and the results show on the bartender’s profile.
Bartenders are rated on:
<ul>
<li><b>Personality</b>. How well did the bartender communicate with the customer? Bartenders that rank highly respond quickly and reliably to customers needs and questions. They also effectively communicate wait times and menu changes.</li>
</ul>
<ul>
<li><b>Appearance.</b> Did the bartender smile and display good body language when they greeted the customer? Did the customer feel that the bar area was clean and tidy?</li>
</ul>
<ul>
<li><b>Speed </b><i>and Accuracy</i>. How quickly and how accurately did the bartender prepare the customers order? For example, customers will be able to rate if their drink order matches the order placed in a timely manner.</li>
</ul>
<ul>
<li><b>Service. </b>How smoothly did the initial interaction go? Did the bartender introduce himself and inform customers of drink specials?</li>
</ul>
<ul>
<li><b>Mixology. </b>Did the customer feel that the bartender was knowledgeable about drink options? And the drink the bartender provided was up to the standards of your establishment?</li>
</ul>
There are a few things to know about bartender ratings:
<ul>
<li>When you click on the rating score on the bartender’s profile in the BOTY mobile application, it shows the number of people who rated the bartender.</li>
<li>Users can change their ratings and the score is updated real-time.</li>
</ul>
What are the Metrics on the Dashboard?
<h4></h4>
<h4><b>Using your dashboard</b></h4>
The <span style="text-decoration: underline;"><a href="https://app.getboty.com/dashboard">Dashboard</a></span> is split up into the following 10 metrics:
<ul>
<li>Total Check-ins</li>
<li>Top Check-ins Per User</li>
<li>Times of Check-ins</li>
<li>Top User Check-ins</li>
<li>Establishment Ratings</li>
<li>Favorite Beverages</li>
<li>Top Bars by Followers</li>
<li>Times at the Bar</li>
<li>Total Bartender</li>
<li>Active Bartenders.</li>
</ul>
<h4><b>Total Check-ins</b></h4>
Total number of check-ins for all time. A check-in identifies a person’s presence at your location. You can see the number of check-ins from all users who have visited your establishment.
<h4><b>Top Check-ins Per User</b></h4>
Displays the top 5 check-ins per follower.
<h4><b>Times of Checkins</b></h4>
View times of check-ins per time slot.
<h4><b>Top User Check-ins</b></h4>
See the top check-ins per follower. This allows you to identify the most active users who have achieved the most check-ins at your location.
<h4><b>Establishment Ratings</b></h4>
Find out how your location is performing with your customers. See the ratings that your customers have left for your establishment.
<h4><b>Favorite Beverages</b></h4>
See the breakdown of favorite beverages by users. Use this information to optimize your beverage offerings at your location.
<h4><b>Top Bars by Followers</b></h4>
View where you rank among other bars by followers and to compare how your bar is performing in comparison to other locations.
<h4><b>Times at the Bar </b></h4>
View how long people are staying at your bar over a specific time period of time.
<h4><b>Total Bartenders</b></h4>
The number of bartenders who work for you and have a profile on the BOTY app.
<h4><b>Active Bartenders</b></h4>
The number of active bartenders who work for you. These bartenders are considered as active if they have set their weekly work schedule and check in at least once per week.
What are Total Check-ins?
A. Total number of check-ins for all time. A check-in identifies a person’s presence at your location. You can see the number of check-ins from all users who have visited your establishment.
What are Top Check-ins Per User?
A. Displays the top 5 check-ins per follower.
What are Times of Checkins?
A. View times of check-ins per time slot.
What are Top User Check-ins?
A. See the top check-ins per follower. This allows you to identify the most active users who have achieved the most check-ins at your location.
What are Establishment Ratings?
A. Find out how your location is performing with your customers. See the ratings that your customers have left for your establishment.
What are Favorite Beverages?
A. See the breakdown of favorite beverages by users. Use this information to optimize your beverage offerings at your location.
What are Top Bars by Followers?
A. View where you rank among other bars by followers and to compare how your bar is performing in comparison to other locations.
What are Times at the Bar?
A. View how long people are staying at your bar over a specific time period of time.
BOTY Points marketing
How to Use BOTY Points as an Establishment?
<a href="https://botyapp.com/botypoints"><span style="text-decoration: underline;">BOTY Points</span></a> is a <i>digital currency</i> for the bar. BOTY Points give users the ability to buy drinks for friends and family, tip the bartender, transfer points to friends, send a gift or split dinner. People can buy points, but more importantly, they can earn them as well. Refer friends, check in at bars, play trivia, and watch your BOTY Points grow. Once you reach the minimum limit, you can redeem your BOTY Points easily for cash to your bank account.
<h4><b>How do I buy BOTY Points?</b></h4>
Users can purchase BOTY Points by linking their bank account or debit card to their BOTY account.
To add points to your BOTY account, do the following:
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/boty-points">BOTY Points</a></li>
<li>Click on <b>Add BOTY Points</b></li>
<li>Click on <b>Buy Points with BOTY Offers</b> or <b>Buy Custom Points</b></li>
<li>Click <b>Add New Card</b> or use the card you have on file</li>
<li>Click on <b>Proceed to Payment</b></li>
</ol>
Once the payment for the full amount of your purchase is authorized by your bank, your BOTY Points will be sent to your account automatically. Your BOTY Points will only be added to your account if your payment is successful. If your payment method is declined, the debit card authorization will be voided and you won’t be charged.
You may need to add a new debit card or bank account to your BOTY account to complete your BOTY Points purchase. This alternate payment source will only be used if your primary method declines.
<h4><b>How do I request BOTY points?</b></h4>
BOTY allows you to request BOTY points that have already been purchased from another user. The user can then transfer the points to your account once you make a request.
To request BOTY Points, do the following:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click on <b>Transfer</b></li>
<li>Select if the transaction type is <b>Public </b>or <b>Private</b></li>
<li>Indicate the reason for the request</li>
<li>Enter the number of BOTY Points</li>
<li>Select the user to request the BOTY Points from</li>
<li>Click <b>Request </b>in the lower left hand corner</li>
</ol>
<h4><b>How do I transfer BOTY points to another user?</b></h4>
You can transfer BOTY Points that you’ve purchased directly to another user. Once the user receives the BOTY Points, they can use them immediately.
To transfer BOTY Points, do the following:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Select if the transaction type is <b>Public </b>or <b>Private</b></li>
<li>Indicate the reason for the transfer</li>
<li>Enter the number of BOTY Points</li>
<li>Select the recipient to receive the BOTY Points</li>
<li>Click <b>Transfer </b>in the lower right hand corner</li>
</ol>
If a user has already requested BOTY points from you, you do not need to follow the transfer steps. Instead, just Click on <b>Accept </b>in the recipient’s request for BOTY points. This will automatically transfer the BOTY points from your account to the recipient’s account.
There are a few things to know about requesting and transferring BOTY points:
<ul>
<li><b>All transfers are final. </b>There is no way to stop a transfer of BOTY points once it has been initiated.</li>
<li><b>Transfers can not be reversed. </b>If a user wishes to return BOTY points to the original holder’s account, they will have to make a new Transfer transaction.</li>
<li><b>Private transactions are hidden</b>. If the transaction type is set to Private, the points transferred will not appear in the recipient’s balance on their public Profile.</li>
</ul>
How to Refer Friends and Earn Points?
To earn <span style="text-decoration: underline;"><a href="https://botyapp.com/botypoints" target="_blank" rel="noopener noreferrer">BOTY Points</a></span>, you can send a referral link to your friends via your favorite sharing platform. When a friend uses that link to join BOTY, they’ll receive BOTY Points which they can use to tip bartenders, buy drinks and more.
As the referrer, you will also receive BOTY Points in your account. For every person that you refer, your account will be credited with <strong>20</strong> BOTY Points that you can use for your own BOTY activities. You’ll receive the credit after your friend sets up a profile. Currently, you can refer and earn BOTY Points up to 2000 points.
To refer a friend and earn points:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click <b>Settings</b></li>
<li>Click <b>Refer a Friend</b></li>
<li>Select the sharing option and proceed to the respective platform</li>
<li>Start earning BOTY Points</li>
</ol>
<h4><b>How to use BOTY Points</b></h4>
If you invited a friend:
<ul>
<li>You will receive your BOTY Points once your friend sets up a profile. If your BOTY Points haven’t shown up yet, it means that your friend has not completed his/her profile.</li>
<li>The BOTY Points will be automatically added to your account</li>
<li>Your BOTY Points from your referral(s) will automatically appear in your BOTY Points balance.</li>
</ul>
If you were invited by a friend:
<ul>
<li>You will receive <strong>5</strong> BOTY Points once you set up a profile.</li>
<li>Your BOTY Points will automatically be applied once you sign up</li>
<li>Your BOTY Points will automatically appear in your BOTY Points balance.</li>
<li>Your BOTY Points can only be used once.</li>
</ul>
*You can see your available BOTY Points by clicking on <b>Menu</b> and your available points will be to the right of your profile name.
How to Use BOTY Points?
<a href="https://botyapp.com/botypoints"><span style="text-decoration: underline;">BOTY Points</span></a> is a <i>digital currency</i> for the bar. With BOTY Points, you can buy drinks for friends and family, tip the bartender, transfer points to friends, send a gift or split dinner. You can buy points or you can earn them. Refer friends, check in at bars, play trivia, and watch your BOTY Points grow. Once you reach the minimum limit, redeem your BOTY Points easily for cash to your bank account!
<h4><b>Add and Transfer BOTY Points</b></h4>
To add points to your BOTY account, do the following:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click on the mobile phone to <a href="http://localhost/getbotyfour/help-center/boty-points/how-to-verify-your-phone-number/" target="_blank" rel="noopener noreferrer">verify your phone number</a>*</li>
<li>Click on <b>Add BOTY Points</b></li>
<li>Select the amount of points you want to add and click <b>Checkout</b></li>
<li>Click <b>Add New Card </b>to add a card and then click <b>Done</b></li>
<li><b>Select if the transaction type is Public or Private</b></li>
<li>Indicate the reason for the transfer</li>
<li>Enter the number of BOTY Points</li>
<li>Select the recipient to receive the BOTY Points</li>
<li>Click <b>Transfer </b>in the lower right hand corner</li>
</ol>
*Important Note: The recipient must be a follower or you must be following. And you need to verify your phone mobile phone number before you can transfer BOTY Points to any user.
Once the user receives the BOTY Points, they can use them immediately.
There are a few things to know about adding and transferring BOTY Points:
<ul>
<li><b>All transfers are instant. </b>There is no way to stop a transfer of BOTY Points once you initiate it.</li>
<li><b>Transfers can not be reversed. </b>If the user wants to return BOTY Points to you, they have to make a new Transfer transaction.</li>
<li><b>Private transactions are hidden</b>. If the transaction type is set to Private, the points transferred will not appear in the recipient’s balance on their public Profile.</li>
</ul>
<h4><b>Request BOTY Points</b></h4>
BOTY allows you to request BOTY Points from other users. The user can then transfer the points to your account once you make a request.
To request BOTY Points, do the following:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click on the mobile phone to <a href="http://localhost/getbotyfour/help-center/boty-points/how-to-verify-your-phone-number/" target="_blank" rel="noopener noreferrer">verify your phone number</a>*</li>
<li>Click on <b>Transfer</b></li>
<li>Select if the transaction type is <b>Public </b>or <b>Private</b></li>
<li>Indicate the reason for the request</li>
<li>Enter the number of BOTY Points</li>
<li>Select the user to request the BOTY Points from</li>
<li>Click <b>Request </b>in the lower left hand corner</li>
</ol>
*Important Note: The recipient must be a follower or you must be following at this time. And you need to verify your phone mobile phone number before you can transfer BOTY Points.
How to Add and Transfer BOTY Points?
<a href="https://botyapp.com/botypoints"><span style="text-decoration: underline;">BOTY Points</span></a> is a <i>digital currency</i> for the bar. With BOTY Points, you can buy drinks for friends and family, tip the bartender, transfer points to friends, send a gift or split dinner. You can buy points or you can earn them. Refer friends, check in at bars, play trivia, and watch your BOTY Points grow. Once you reach the minimum limit, redeem your BOTY Points easily for cash to your bank account!
<h4><b>Add and Transfer BOTY Points</b></h4>
To add points to your BOTY account, do the following:
<ol>
<li>
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click on the mobile phone to <a href="http://localhost/getbotyfour/help-center/boty-points/how-to-verify-your-phone-number/" target="_blank" rel="noopener noreferrer">verify your phone number</a>*</li>
<li>Click on <b>Add BOTY Points</b></li>
<li>Select the amount of points you want to add and click <b>Checkout</b></li>
<li>Click <b>Add New Card </b>to add a card and then click <b>Done</b></li>
<li><b>Select if the transaction type is Public or Private</b></li>
<li>Indicate the reason for the transfer</li>
<li>Enter the number of BOTY Points</li>
<li>Select the recipient to receive the BOTY Points</li>
<li>Click <b>Transfer </b>in the lower right hand corner</li>
</ol>
</li>
</ol>
*Important Note: The recipient must be a follower or you must be following. And you need to verify your phone mobile phone number before you can transfer BOTY Points to any user.
Once the user receives the BOTY Points, they can use them immediately.
There are a few things to know about adding and transferring BOTY Points:
<ul>
<li><b>All transfers are instant. </b>There is no way to stop a transfer of BOTY Points once you initiate it.</li>
<li><b>Transfers can not be reversed. </b>If the user wants to return BOTY Points to you, they have to make a new Transfer transaction.</li>
<li><b>Private transactions are hidden</b>. If the transaction type is set to Private, the points transferred will not appear in the recipient’s balance on their public Profile.</li>
</ul>
How to Request BOTY Points?
<a href="https://botyapp.com/botypoints"><span style="text-decoration: underline;">BOTY Points</span></a> is a <i>digital currency</i> for the bar. With BOTY Points, you can buy drinks for friends and family, tip the bartender, transfer points to friends, send a gift or split dinner. You can buy points or you can earn them. Refer friends, check in at bars, play trivia, and watch your BOTY Points grow. Once you reach the minimum limit, redeem your BOTY Points easily for cash to your bank account!
<h4><b>Request BOTY Points</b></h4>
BOTY allows you to request BOTY Points from other users. The user can then transfer the points to your account once you make a request.
To request BOTY Points, do the following:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click on the mobile phone to <a href="http://localhost/getbotyfour/help-center/boty-points/how-to-verify-your-phone-number/" target="_blank" rel="noopener noreferrer">verify your phone number</a>*</li>
<li>Click on <b>Transfer</b></li>
<li>Select if the transaction type is <b>Public </b>or <b>Private</b></li>
<li>Indicate the reason for the request</li>
<li>Enter the number of BOTY Points</li>
<li>Select the user to request the BOTY Points from</li>
<li>Click <b>Request </b>in the lower left hand corner</li>
</ol>
*Important Note: The recipient must be a follower or you must be following at this time. And you need to verify your phone mobile phone number before you can transfer BOTY Points.
How to Redeem BOTY Points?
<a href="https://botyapp.com/botypoints"><span style="text-decoration: underline;">BOTY Points</span></a> is a <i>digital currency</i> for the bar. With BOTY Points, you can buy drinks for friends and family, tip the bartender, transfer points to friends, send a gift or split dinner. You can buy points or you can earn them. Refer friends, check in at bars, play trivia, and watch your BOTY Points grow. Once you reach the minimum limit, redeem your BOTY Points easily for cash to your bank account!
<h4><b>Redeem BOTY Points</b></h4>
To redeem BOTY Points, do the following:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click <b>Redeem</b></li>
<li>Input your banking account information which includes your routing and account numbers</li>
<li>Select the amount of points you want to redeem and click <b>Redeem</b></li>
</ol>
*Important Note: The minimum amount of BOTY Points required to redeem is 2500.
<h4><b>Earning BOTY Points</b></h4>
If the contact is a new BOTY user, send them your referral code and be eligible to earn BOTY Points. To learn more about earning BOTY Points for referrals, click <a href="http://localhost/getbotyfour/help-center/boty-points/refer-friends-earn-points/"><span style="text-decoration: underline;">here</span></a>.
Can I Get a Refund for BOTY Points?
A. No. All sales are final.
Can I Send BOTY Points to an Unverified User?
A. No. Users must register their mobile number to send and receive BOTY Points.
How to verify your phone number?
If you want to <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/boty-points/refer-friends-earn-points/" target="_blank" rel="noopener noreferrer">receive</a></span>, <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/boty-points/add-transfer-boty-points/" target="_blank" rel="noopener noreferrer">transfer</a></span>, <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/boty-points/request-boty-points/" target="_blank" rel="noopener noreferrer">request</a></span> and <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/boty-points/redeem-boty-points/" target="_blank" rel="noopener noreferrer">redeem</a></span> <span style="text-decoration: underline;"><a href="https://botyapp.com/botypoints" target="_blank" rel="noopener noreferrer">BOTY Points</a></span>, you must verify your phone number..
To verify your phone number:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Menu</b> in the upper left hand corner</li>
<li>Click on the dollar sign ($) to the right of your profile name</li>
<li>Click on the mobile phone to verify your phone number*</li>
<li>Enter your mobile phone number</li>
<li>Click <b>Next</b></li>
<li>Enter the code (sent to your mobile)</li>
<li>Click <b>Continue</b></li>
</ol>
What is the minimum amount of BOTY Points to redeem?
A. 2500
Getting Started marketing
How to Add Drink Recipes as an Establishment?
BOTY users can add the drink ideas for their bartenders by uploading the drink recipes directly to the platform. To add a new drink recipe:
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click on <a href="https://docs.google.com/document/d/1QAKGsHzciMsQVUEAnWukuyjOfKe8QBweh1rb7L6ubgg/edit#" target="_blank" rel="noopener noreferrer">Recipes</a></li>
<li>Click <b>Add New</b></li>
<li>Input the Drink Name</li>
<li>Write in the directions for preparing the drink step by step</li>
<li>Click <b>Choose File</b> and upload your Image</li>
<li>Enter the name of the Ingredient and include the amount</li>
<li>Click the + sign and add additional ingredients until you’ve added all the ingredients</li>
<li>Click <b>Create</b></li>
</ol>
There are a few things to know about drink recipes:
<ul>
<li>If you choose to upload a photo of your drink recipe, you should make sure that the drink in the photo was made using only the exact ingredients mentioned in the drink recipe. Make note of any garnishes or condiments that appear in the photo in your recipe’s ingredients to avoid confusion.</li>
<li>Make sure to include amounts for all recipes to ensure that there are no errors in preparing the drink recipe if the recipe’s instructions are carefully followed.</li>
<li>When entering description of the recipe, write a description that would appeal to customers. You can copy these descriptions from your bar or restaurant menu and add them into BOTY.</li>
</ul>
How to Create Posts as an Establishment?
<h3><b>Sharing Photos and Videos</b></h3>
In BOTY you can create new posts that feature an image or video and a short description. Posts are helpful for getting the word out about your bar and restaurant. They also provide updates on events that are happening at your establishment.
<h4><b>How do I create a post? </b></h4>
To create a new post in BOTY:
<ol>
<li>Login into your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/post">Posts</a></li>
<li>Select <b>Create Post</b></li>
<li>Click <b>Choose File</b> and upload an image or video</li>
<li>Add a short description (up to 140 characters)</li>
<li>Indicate if the post is Private</li>
<li>Click <b>Add</b></li>
</ol>
<h4><b>Things to keep in mind about posts</b></h4>
<ul>
<li>Unless your post is set to Private, BOTY automatically sends a push notification to all your followers when you publish your post. This push notification shows up on the mobile feed and your followers will be immediately notified of your newly published post.</li>
</ul>
How to Get Your Bartenders Involved?
<h3><b>Bartender Ratings</b></h3>
In your <span style="text-decoration: underline;"><a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></span>, you will find the option to track the performance of your bartenders under <span style="text-decoration: underline;"><a href="https://app.getboty.com/bartenders" target="_blank" rel="noopener noreferrer">Bartenders</a></span>. You can track their activity and check their ratings in 5 key performance areas.
<h4><b>How are Bartender Ratings calculated?</b></h4>
Bartenders are rated on:
<ul>
<li><b>Personality</b>. How well did the bartender communicate with the customer? Bartenders that rank highly respond quickly and reliably to customers needs and questions. They also effectively communicate wait times and menu changes.</li>
</ul>
<ul>
<li><b>Appearance.</b> Did the bartender smile and display good body language when they greeted the customer? Did the customer feel that the bar area was clean and tidy?</li>
</ul>
<ul>
<li><b>Speed </b><i>and Accuracy</i>. How quickly and how accurately did the bartender prepare the customers order? For example, customers will be able to rate if their drink order matches the order placed in a timely manner.</li>
</ul>
<ul>
<li><b>Service. </b>How smoothly did the initial interaction go? Did the bartender introduce himself and inform customers of drink specials?</li>
</ul>
<ul>
<li><b>Mixology. </b>Did the customer feel that the bartender was knowledgeable about drink options? And the drink the bartender provided was up to the standards of your establishment?</li>
</ul>
<h3><b>Bartenders</b></h3>
On the BOTY mobile app, there are two ways that bartenders can follow your page. The bartender can download the app and request to follow your page or you can add the bartender directly.
<h4><b>How can bartenders follow my establishment on BOTY?</b></h4>
<ol>
<li>Have your bartenders download the BOTY mobile application and sign up as a bartender</li>
<li>Ask bartenders to set up a public or private profile</li>
<li>Once bartenders have set up a profile, request that they follow your page</li>
<li>You will receive an alert informing you of a new follower</li>
</ol>
<h4><b>How do I add a bartender to my page? (Marketing Platform)</b></h4>
To add a bartender to your page directly instead of waiting for the bartender to follow you:
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/bartenders" target="_blank" rel="noopener noreferrer">Bartenders</a> in the top navigation and click on <b>Bartenders </b>in the dropdown</li>
<li>Click <b>Add New</b></li>
<li>Type in the name of the bartender</li>
<li>Select the bartender from the results</li>
</ol>
<h4><b>How do I add a bartender to my page? (Marketing Platform)</b></h4>
<ol>
<li>Login to the mobile application: <a href="https://play.google.com/store/apps/details?id=com.boty" target="_blank" rel="noopener noreferrer">Google Play</a> <a href="https://apps.apple.com/us/app/boty/id1028435121?ls=1" target="_blank" rel="noopener noreferrer">App Store</a></li>
<li>Click <strong>Profile</strong> in the upper right hand corner</li>
<li>Click <strong>View Details</strong></li>
<li>Click <strong>Bartenders</strong></li>
<li>Click + in the upper right hand corner</li>
<li>Type in the name of the bartender from the different options:
<ul>
<li>Mobile</li>
<li>Facebook</li>
<li>Google</li>
<li>BOTY Users</li>
<li>My Contacts</li>
</ul>
</li>
</ol>
*Select the bartender from the results
There are a few things to know about adding a bartender to your page:
<ul>
<li>The bartender that you selected will receive a notification that you are adding them to your page.</li>
<li>If the bartender’s profile is private, they first have to click accept before the bartender will be added to your page.</li>
<li>The bartender must already have a profile as a bartender on BOTY. You can not use this method to create a new bartender or add an individual who is listed as another profile in BOTY, such as a Networker or Patron.</li>
</ul>
<h3><b>How do I get bartenders to use BOTY?</b></h3>
Getting bartenders to use BOTY regularly is extremely important if you want to track their activities and ratings over time. Your bartenders also help to introduce BOTY mobile app to your customers.
<h4><b>Make sure that bartenders set their schedules</b></h4>
<ol>
<li>Ask your bartenders to set their weekly schedule once it’s available</li>
<li>Tell bartenders to check-in on BOTY mobile app once they arrive on their shifts</li>
</ol>
<b>Note:</b> To be considered as an active bartender, the bartender must set their weekly schedule and check-in at least once per week.
<h4><b>Tell your bartenders to ask customers to follow them</b></h4>
Bartenders can also help increase the number of customers who are active in BOTY by asking the customers to follow the bartenders.
Here’s how your bartenders can ask customers to join BOTY:
<ol>
<li>At some point during the customer interaction, the bartender should ask the customer to download the BOTY app in order to claim a discount off their bill</li>
<li>Tell your bartenders to ask their customers to follow and rate them</li>
</ol>
<h4><b>Promote BOTY to bartenders with contests</b></h4>
You can also promote BOTY to your bartenders by hosting your own contests to reward bartenders who engage frequently with customers on the BOTY mobile app. Create custom rewards for the top bartenders. The bartenders who should receive the rewards are the ones who are the most active in BOTY.
You should make sure to:
<ul>
<li>Reward bartenders who are active on a weekly basis</li>
<li>Reward bartenders who have the best ratings on a weekly basis</li>
<li>Reward bartenders who has the most followers over a certain period of time</li>
</ul>
How to Getting Started using the BOTY Marketing Platform?
<h3><b>Creating an account</b></h3>
You can edit the information that appears on your <a href="https://app.getboty.com/profile" target="_blank" rel="noopener noreferrer">profile</a> such as your profile photo. The different sections of your profile include:
<ul>
<li><b>Edit Profile:</b> Update the basics about who you are including your photo, the phone number and physical address of your bar or restaurant.</li>
<li><b>Tagline/Description: </b>Include the tagline of your bar or restaurant (if you have one) and write a short description about your bar or restaurant.</li>
<li><b>Website:</b> Add the URL of your bar or restaurant website.</li>
<li><b>WiFi Credentials:</b> Find your WiFi network name (SSID) and password and input the details.</li>
<li><b>Photos:</b> Upload photos from your computer or mobile device. You can add up to 20 photos of your location.</li>
</ul>
Make sure to click <b>Update </b>to save your details.
<h3><b>Add a BOTY Paid subscription</b></h3>
All BOTY users must select and pay for a subscription before they can access the <span style="text-decoration: underline;"><a href="https://app.getboty.com/dashboard">Dashboard</a></span>. Go to <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/pricing/">Pricing</a></span> and elect your desired subscription plan (e.g. BOTY plan tiers include Monthly or Yearly).
Once decided, click <b>Subscribe </b>to proceed to the checkout.
<h3><b>Paying for your BOTY subscription</b></h3>
<h4><b>How do I pay for my BOTY subscription?</b></h4>
By default, all subscriptions are paid for by credit card and will automatically renew just before the renewal date.
<b>Accepted credit cards: </b>
<ul>
<li>MasterCard, Visa and American Express</li>
</ul>
On the Checkout page, your billing period (starting today), plan pricing, and the total due are displayed.
When ready, enter your credit card information then click <b>Place Order</b>. An email confirmation of your subscription will be sent to your account email address. Your subscription details are also available in your <span style="text-decoration: underline;"><a href="https://app.getboty.com/profile">Profile</a></span> Under <b>Subscription</b>.
<h3><b>How do I use my BOTY subscription account?</b></h3>
<h4><b>Accessing your dashboard:</b></h4>
Once your subscription is active, you can access the BOTY Dashboard by:
<ol>
<li>Log into your BOTY account</li>
<li>Click <a href="https://app.getboty.com/dashboard">Dashboard</a></li>
</ol>
<h4><b>Using your dashboard</b></h4>
The <span style="text-decoration: underline;"><a href="https://app.getboty.com/dashboard">BOTY Dashboard</a></span> is split up into 10 metrics: Total Check-ins, Top Check-ins Per User, Times of Check-ins, Top User Check-ins, Establishment Ratings, Favorite Beverages, Top Bars by Followers, Times at the Bar, Total Bartenders, and Active Bartenders.
<h5><b>Total Check-ins</b></h5>
Total number of check-ins for all time. A check-in identifies a person’s presence at your location. You can see the number of check-ins from all users who have visited your establishment.
<h5><b>Top Check-ins Per User</b></h5>
Displays the top 5 check-ins per follower.
<h5><b>Times of Checkins</b></h5>
View times of check-ins per time slot.
<h5><b>Top User Check-ins</b></h5>
See the top check-ins per follower. This allows you to identify the most active users who have achieved the most check-ins at your location.
<h5><b>Establishment Ratings</b></h5>
Find out how your location is performing with your customers. See the ratings that your customers have left for your establishment.
<h5><b>Favorite Beverages</b></h5>
See the breakdown of favorite beverages by users. Use this information to optimize your beverage offerings at your location.
<h5><b>Top Bars by Followers</b></h5>
View where you rank among other bars by followers and to compare how your bar is performing in comparison to other locations.
<h5><b>Times at the Bar </b></h5>
View how long people are staying at your bar over a specific time period, along with averages.
<h5><b>Total Bartenders</b></h5>
The number of bartenders who work for you and have a profile on the BOTY app.
<h5><b>Active Bartenders</b></h5>
The number of active bartenders who work for you. These bartenders are considered as active if they have set their weekly work schedule and check in at least once per week.
<h3><b>How do I manage my bartenders?</b></h3>
<h4><b>Managing your bartenders</b></h4>
Bartenders are individuals who have a profile within your BOTY account and have been added with the specific role of Bartender to your account under <span style="text-decoration: underline;"><a href="https://app.getboty.com/contacts">Contacts</a></span>. You can track each of your bartender’s performance in 5 key areas under <span style="text-decoration: underline;"><a href="https://app.getboty.com/bartenders">Bartenders</a></span> to determine if a bartender is being effective at his/her job.
<h3><b>Creating trivia games</b></h3>
<span style="text-decoration: underline;"><a href="https://botyapp.com/trivia" target="_blank" rel="noopener noreferrer">BOTY Trivia</a></span> is everything awesome about trivia. It’s super easy to participate and win prizes and so much fun! You can win rewards for participating, including BOTY Points and special prizes from different bars and restaurants.
<h4><b>How do I create a trivia game?</b></h4>
To set up a <span style="text-decoration: underline;"><a href="https://app.getboty.com/game">Trivia Games</a></span>, simply click on this how to guide: <a href="http://localhost/getbotyfour/help-center/trivia-game/how-to-set-up-trivia-game/" target="_blank" rel="noopener noreferrer"><span style="text-decoration: underline;">Trivia Game Setup</span></a>.
<h4><b>How do I track the progress of the trivia game?</b></h4>
By default, the <span style="text-decoration: underline;"><a href="https://app.getboty.com/game/leaderboard">Leaderboard</a></span> will automatically display the rankings from your trivia games in real-time so that you can view the current rankings. BOTY will also automatically generate the Hall of Fame for your trivia games that you’ve previously launched so that you can track the participation of all users to identify the top players of all time in the <span style="text-decoration: underline;"><a href="https://app.getboty.com/game/hall-of-fame">Hall of Fame</a></span>.
<h3><b>BOTY Points</b></h3>
BOTY points allow you to reward your most loyal customers and also see what transactions are taking place at your bar. You choose your own rewards.
<h4><b>How do I manage BOTY points?</b></h4>
To manage your BOTY points, click on this how to guide: <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/boty-points/how-to-use-boty-points-establishment/" target="_blank" rel="noopener noreferrer">BOTY Points Set Up</a></span>.
<h3><b>Recipes</b></h3>
With Recipes, you can store the recipes that your Bartenders need to make drinks in your account. You’ll be able to update these recipes any time you want for special events or menu changes at your bar.
<h4><b>How do I manage my drink recipes?</b></h4>
To manage your drink recipes, click on this how to guide: <a href="http://localhost/getbotyfour/help-center/getting-started/drink-recipes-establishment/" target="_blank" rel="noopener noreferrer"><span style="text-decoration: underline;">Drink Recipes Set Up</span></a>.
<h3><b>Creating Posts</b></h3>
Posts help to spread the word about your bar or restaurant.
<h4><b>How do I publish my post?</b></h4>
To manage your how to create posts, click on this how to guide: <a href="http://localhost/getbotyfour/help-center/getting-started/create-posts-establishment/" target="_blank" rel="noopener noreferrer"><span style="text-decoration: underline;">How to Create Posts</span></a>.
*Immediately after you publish your post, BOTY automatically sends a push notification to all your followers. This push notification shows up on the mobile feed and your followers will be immediately notified of your newly published post.
<h3><b>Managing Surveys</b></h3>
Select from one of BOTY’s standard survey templates to create surveys in just minutes. These customer satisfaction surveys will help you gain insight into what your followers and customers think about your restaurant or bar.
<h4><b>How do I create a new survey?</b></h4>
To manage your how to set up surveys, click on this how to guide: <a href="http://localhost/getbotyfour/help-center/surveys/how-to-set-up-new-survey/" target="_blank" rel="noopener noreferrer">Survey Set Up</a>.
<h3><b>Sending Direct Messages</b></h3>
Direct message your customers via the BOTY Marketing Platform and respond via the mobile app.
To manage your how to send direct messages, click on this how to guide: <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/getting-started/send-reply-messages-establishment/" target="_blank" rel="noopener noreferrer">Sending Messages</a></span>.
How to Inform Customers as an Establishment?
Building your following on the BOTY mobile app starts with having a clear incentive for customers to download the app. This leads to more followers and engaged users. We encourage you to give your customers 10% off their bill if they download the BOTY mobile app and follow your page.
Here are a few things you can do to inform your customers about BOTY.
<h4><b>Promote BOTY with our pre-made advertisements</b></h4>
Here is how you supply your customers with the advertisements we’ve already made for you:
<ol>
<li>Go to <a href="http://localhost/getbotyfour/designs" target="_blank" rel="noopener noreferrer">Designs</a>, download or print one of the postcards, flyers, business cards or coasters.</li>
<li>Give the postcards or business cards out to your customers when they enter your location.</li>
<li>Post the flyers inside your bar or restaurant in highly visible locations.</li>
</ol>
<h4><b>Make sure that customers download BOTY</b></h4>
In order for customers to receive the discount on their bill, they have to show proof to one of your staff members that they followed your page in the BOTY mobile app and checked into your location.
<h4><b>Promote BOTY with contests</b></h4>
You can also promote BOTY by hosting your own contests to reward users who engage frequently with your page in the BOTY mobile app. Create custom rewards for the top customers. The customers who should receive the rewards are the ones who check in frequently.
You should also make sure to:
<ul>
<li><b>Reward the top customers on a weekly and monthly basis.</b> By giving out rewards frequently, there will always be another chance for a customer to win a reward so that they will share BOTY with their friends.</li>
<li><b>Create check-in requirements and give out BOTY Points.</b> Award BOTY points to customers who meet the requirements so that there is an incentive to use BOTY and visit your location after they download it.</li>
</ul>
How to Send and Reply to Messages?
Messaging on BOTY begins when a user you follow sends you a message or you create a new message to send to one of your followers. Afterward, all messages that are related to that conversation will appear in <b>Messages</b>.
<h4><b>To send a new message</b></h4>
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click on <b>Profile</b> in the upper right hand corner</li>
<li>Click on <b>Followers and Following</b> and select any one of your followers</li>
<li>Click on <b>DM</b> under the follower that you want to message</li>
<li>Type your message and hit <b>Send</b></li>
</ol>
<h4><b>To reply to an existing message</b></h4>
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Menu</b></li>
<li>Click <b>Messages</b></li>
<li>Select the message you want to send a reply to</li>
<li>Type the message that you want to send</li>
<li>Click <b>Send</b></li>
</ol>
<h4></h4>
<h4><b>Message Threads</b></h4>
When you click on a message, you can view the conversation and also the following information:
<ul>
<li>Whether or not the user belongs to a group that you’ve created. If the user is a part of a group, the group name will be listed.</li>
<li>Your followers’ profiles, including their profile image.</li>
<li>The timeline of the conversation. If you’ve sent and replied to multiple messages from that particular follower, all of the previous messages times will be listed.</li>
</ul>
All BOTY users are required to abide by our <span style="text-decoration: underline;"><a href="https://botyapp.com/boty-app-terms-of-use/" target="_blank" rel="noopener noreferrer">Terms of Service</a></span> with regard to message content when sending and replying to messages. If you’d like to report spam or inappropriate messages you’ve received in BOTY, click <b>here</b>.
You can also block a BOTY user who you no longer want to receive messages from by going <b>here</b>.
How to Turn Your Profile Private?
By default, all BOTY users can see your profile. You can make your account private so that only the contacts you approve can see your profile. If your account is set to provide only your approved contacts will see your <b>Posts</b>, <b>Trivia Games</b>, and <b>Surveys</b>.
<h4><b>Set your profile to private from the BOTY mobile app on your Android or iOS device </b></h4>
<ol>
<li>Tap <b>Menu </b>in the upper left hand corner</li>
<li>Tap <b>Settings</b></li>
<li>Tap <b>Private </b>to turn your profile private</li>
</ol>
<h4></h4>
<h4><b>Things to keep in mind about private profiles</b></h4>
<ul>
<li>Once you make your profile private, people will have to send you a contact request in order to see your Posts, Trivia Games, and Surveys.</li>
</ul>
<ul>
<li>If a contact was added to your profile before you made your profile private, they will still see your profile.</li>
</ul>
How to Add Drink Recipes as a Bartender?
Bartenders can add new drink recipes in BOTY by uploading the drink recipes directly to the platform. To add a new drink recipe:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click <b>Choose File</b> and upload your Image</li>
<li>Enter the name of the drink</li>
<li>Enter the name of the Ingredient and input the Quantity</li>
<li>Click the + sign and add additional ingredients until you’ve added all the ingredients</li>
<li>Write in the directions for preparing the drink step by step</li>
<li>Click <b>Add Recipe</b></li>
</ol>
There are a few things to know about drink recipes:
<ul>
<li>When you add drink recipes into BOTY, they will be automatically shared with all of your followers.</li>
<li>When you choose a photo to upload of your drink recipe, make sure that the drink in the photo was made using only the exact ingredients mentioned in the drink recipe. Make note of any garnishes or condiments that appear in the photo in your recipe’s ingredients to avoid confusion.</li>
<li>Make sure to test your recipe first to ensure that there are no errors in preparing the drink recipe if the recipe’s instructions are carefully followed.</li>
</ul>
How to Send and Reply to Messages as an Establishment?
Messaging on BOTY starts when a user you follow sends you a message or you create a new message. Afterward, all messages that are related to that conversation will appear in the <b>Messages</b> section.
<h4><b>To send a new message from the marketing platform</b></h4>
<ol>
<li>Login into your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/contacts" target="_blank" rel="noopener noreferrer">Contacts</a></li>
<li>Select the contact you want to message</li>
<li>Click on <b>Message</b> under their name</li>
<li>Type in the message (up to 140 characters)</li>
<li>Click <b>Send</b></li>
</ol>
<h4><b>To send a new message from the mobile application</b></h4>
<ol>
<li>Download and login to the BOTY mobile application: <a href="https://play.google.com/store/apps/details?id=com.boty" target="_blank" rel="noopener noreferrer">Google Play</a> <a href="https://apps.apple.com/us/app/boty/id1028435121?ls=1" target="_blank" rel="noopener noreferrer">App Store</a></li>
<li>Click on <b>Profile</b> in the upper right hand corner</li>
<li>Click on <b>Following</b> and select any one of your followers</li>
<li>Click on <b>DM</b> under the follower that you want to message</li>
<li>Type your message and hit <b>Send</b></li>
</ol>
<h4><b>To reply to an existing message from the mobile application</b></h4>
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Menu</b></li>
<li>Click <b>Messages</b></li>
<li>Select the message you want to send a reply to</li>
<li>Type the message that you want to send</li>
<li>Hit <b>Send</b></li>
</ol>
<h4></h4>
<h4><b>Message Threads</b></h4>
When you click on a message, you can view the conversation and also the following information:
<ul>
<li>Whether or not the user belongs to a group that you’ve created. If the user is a part of a group, the group name will be listed.</li>
<li>Followers profiles, including their profile image.</li>
<li>The timeline of the conversation. If you’ve sent and replied to multiple messages from that particular follower, all of the previous messages times will be listed.</li>
</ul>
How to Create Groups as an Establishment?
You can use groups to create an online group in BOTY for your team to do things like: message each other, host group discussions, collaborate on tasks, and organize meetings. You can also change your group name or image and choose who can join, send messages, and view conversations.
<h4><b>To create a new group</b></h4>
<ol>
<li>Login to the BOTY mobile application: <a href="https://play.google.com/store/apps/details?id=com.boty" target="_blank" rel="noopener noreferrer">Google Play</a> <a href="https://apps.apple.com/us/app/boty/id1028435121?ls=1" target="_blank" rel="noopener noreferrer">App Store</a></li>
<li>Click <b>Menu</b></li>
<li>Click <b>Messages</b></li>
<li>Press the <b>+</b> to the right of <b>Create Group</b></li>
<li>Enter the Group Name</li>
<li>Upload an Image to personalize your group</li>
<li>Search and select the users you want to add to your new group</li>
<li>Click <b>Create</b></li>
</ol>
As the administrator of the group, make sure to update the group as your commercial or business affiliations with your members change. You can update the group by removing members from the group and changing the group’s description.
Security Resources marketing
How to Block Users?
<h4><b>Block a User </b><b>from the BOTY mobile app on your Android or iOS device </b></h4>
To hide your profile and block any further communication from another BOTY user:
<ol>
<li>Click on the user’s profile name</li>
<li>Click on the 3 dots to the right of follow/unfollow button</li>
<li>Click <b>Block</b></li>
</ol>
If you block someone, they won’t be able to see your Profile, send you messages, send you BOTY Points, or accept a follow request from you. Your profile will be totally private from the blocked user.
<h4><b>View Blocked Users and Unblock a BOTY User</b></h4>
If you’ve previously blocked users in BOTY, you can view a list of the users you’ve blocked. There you will also find the option to unblock a user that you may have blocked accidently. Right now there are no restrictions to block users, but changes will be made in the future.
To view your block list and unblock a user:
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner</li>
<li>Click <b>Settings</b></li>
<li>Click on <b>Blocked Users</b></li>
<li>Click on any user to unblock</li>
</ol>
How to Report a Post
You can report a post at any time if you feel the content is rude, vulgar, inappropriate for BOTY or spam. .
<h4><b>To report a post from the BOTY mobile app on your Android or iOS device</b></h4>
<ol>
<li>Click the <b>3 vertical dots</b> to the right of any post on the Feed.</li>
<li>Click <b>Report</b></li>
<li>Select one of the following:</li>
</ol>
<ul>
<li>
<ul>
<li>It’s annoying or not interesting</li>
<li>I think it should not be on BOTY</li>
<li>It’s spam</li>
<li>It’s rude, vular or uses bad language</li>
</ul>
</li>
</ul>
*The BOTY team will review and determine if the post should be removed.
<h4><b>Things to keep in mind about reporting posts</b></h4>
<ul>
<li>Please review the <a href="https://botyapp.com/community-guidelines/">Community Guidelines</a> to stay up-to-date of the rules.</li>
<li>We want BOTY to be an authentic and safe place for meeting new people and having fun with others.</li>
</ul>
How to Report Messages or Users?
A user must not defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities and they must not post private or confidential information in the application, including, without limitation, any other person’s credit card information, social security or alternate national identity numbers, non-public phone numbers or non-public email addresses.
A user must not make harassing communications (a/k/a “spam”) to any BOTY users. If any user violates the <a href="https://botyapp.com/terms-of-service/" target="_blank" rel="noopener noreferrer">Term of Service</a> and/or consistently breaking the <a href="https://botyapp.com/community-guidelines/" target="_blank" rel="noopener noreferrer">Community Guidelines</a>, please email <a href="mailto:help@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a>.
How do I reset or change my password?
<h2><b>To reset your password</b></h2>
If you’ve forgotten your password, or you’re having trouble logging in to your BOTY account, go to the <a href="http://localhost/getbotyfour/help-center/account-payment/i-forgot-my-password/" target="_blank" rel="noopener noreferrer">forgot password page</a>.
Enter the email address you use for BOTY, then click <b>Send reset link</b> and you’ll be emailed a link to reset your password.
<h2><b>To change your password</b></h2>
If you know your current password, and you want to change it:
<ol>
<li>Go to you <a href="https://app.getboty.com/profile">Profile</a> found in your Account</li>
<li>Click the drop down under your profile name in the upper right hand corner</li>
<li>Click <b>Change Password</b></li>
<li>Enter the <b>Current Password </b>and provide a <b>New Password</b></li>
</ol>
How can I keep my account secure?
Review the tips below to learn more about how you can help keep your account and information secure.
<h2><b>Password strength</b></h2>
Make sure your password is at least 8 characters long, and try to use a mix of letters, numbers, and special characters (ex: #, $, , !). The password you use for your BOTY account should be different than the passwords you use for other websites, like your email, bank account, or social media. That way, if one of your other accounts is compromised, it’s less likely to impact your BOTY account.
Learn how to <a href="http://localhost/getbotyfour/help-center/security-resources/how-do-i-reset-or-change-my-password/" target="_blank" rel="noopener noreferrer">update your password</a>.
<h2><b>Online security</b></h2>
A few general guidelines to help you stay safe online:
<ul>
<li><b>Always log in at </b><a href="http://localhost/getbotyfour/" target="_blank" rel="noopener noreferrer"><b>http://localhost/getbotyfour</b></a>: Check any page’s URL before you enter your login info—when in doubt, you can always type http://localhost/getbotyfour directly into your browser.</li>
<li><b>Look for “https://” at the beginning of the URL.</b> This means that your connection is encrypted, protecting the integrity and confidentiality of data sent between your computer and BOTY. Some browsers may also show a lock icon next to the URL to confirm that it’s secure. BOTY will try and force your browser to use HTTPS, but this may not work for all browsers.</li>
<li><b>Keep your devices and software up to date:</b> Device manufacturers and software providers often provide updates that address security risks and introduce new security protections.</li>
<li><b>Install antivirus software</b>: Install antivirus software from a trustworthy source to detect, prevent, and remove common viruses or other types of attacks.</li>
<li><b>Check the sender</b>: Don’t click any links or download any attachments unless you know and trust the source.</li>
</ul>
<h2></h2>
<h2></h2>
<h2></h2>
<h2><b>Off-site payments and messages</b></h2>
BOTY will never ask you to pay elsewhere—and we ask that you keep all payment and communication on the BOTY platform. Don’t share your email address and always carefully examine emails claiming to be from BOTY. We’ll never ask you to exchange money outside of BOTY or send us your password information over email.
If you encounter a suspicious message, flag it for review. If someone emails you asking you to pay, email us at <a href="mailto:help@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a>.
What should I do if I think someone has logged into my account?
If you think someone has logged into your account without your permission, immediately do the following:
<ul>
<li>Change your password</li>
<li>Make sure your contact info, profile photos, listings, and payout methods haven’t been changed by someone else</li>
<li>Check to make sure posts, BOTY Points, Trivia Games, haven’t been initiated by anyone but you or the person you designated.</li>
</ul>
If anything doesn’t look right, we’ll help you understand what changes were made and how you can undo them. To help prevent someone else logging into your account, read our tips for <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/security-resources/how-can-i-keep-my-account-secure/" target="_blank" rel="noopener noreferrer">keeping your account secure</a></span>.
If you use the same password for your email account and BOTY account, you may also want to change your email account’s password.
What is a trusted browser?
If you turn on login notifications, you can mark the browser you use to access your BOTY account often as trusted—when you use a trusted browser to access your account, we won’t notify you.
To mark a browser as trusted:
<ol>
<li>Enable login notifications.</li>
<li>Log in to your Airbnb account from the browser you want to trust.</li>
<li>You’ll see a <b>Add to trusted browsers?</b> window appear. Select the option next to <b>Trust this browser</b>.</li>
<li>Click <b>Save</b>.</li>
</ol>
You should only mark a browser as trusted if you’re on a private computer or phone.
Surveys marketing
How to Set Up a New Survey?
<strong>BOTY Surveys</strong> allow you to poll your customers and get feedback. BOTY preselects questions to include in your survey so that your survey keeps questions straightforward while minimizing the number of questions you ask. The survey is also designed to help respondents feel comfortable right from the beginning so that they provide useful answers.
<h4><b>To create a new survey</b></h4>
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/survey">Survey</a></li>
<li>Click on <b>Start New</b></li>
<li>Click on <b>Preview </b>to see how the survey looks to your customer</li>
<li>Select one of the templates and click <b>Send</b></li>
</ol>
When your survey period has ended or all potential respondents have entered their submissions, your survey will automatically be moved to <b>Completed </b>where you can view the results.
<h4><strong>There are a few things to know about surveys:</strong></h4>
<ul>
<li>You can send out 3 surveys per month. There will be an option to send out more surveys in the future.</li>
<li>Sending the same survey over time is a good way to build a baseline in order to measure changes in your customers’ attitudes.</li>
<li>You must wait 3 days to get survey results.</li>
</ul>
How to Track Survey Results?
<strong>BOTY Surveys</strong> allow you to poll your customers and get feedback. BOTY preselects questions to include in your survey so that your survey keeps questions straightforward while minimizing the number of questions you ask. The survey is also designed to help respondents feel comfortable right from the beginning so that they provide useful answers.
<h4><b>To view survey results</b></h4>
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard">Dashboard</a></li>
<li>Click on <a href="https://app.getboty.com/survey">Survey</a></li>
<li>Click on <b>Completed</b></li>
<li>Click on <b>Results</b></li>
</ol>
<h4><strong>There are a few things to know about surveys:</strong></h4>
<ul>
<li>You can send out 3 surveys per month. There will be an option to send out more surveys in the future.</li>
<li>Sending the same survey over time is a good way to build a baseline in order to measure changes in your customers’ attitudes.</li>
<li>You must wait 3 days to see survey results.</li>
</ul>
How many Surveys are included per Billing Cycle?
A. You can send out 3 surveys per billing cycle. There will be an option to send out more surveys in the future.
Can I add my own survey questions?
A. No not at this time. But if you have any suggestions, please email your feedback to <a href="mailto:hi@botyapp.com" target="_blank" rel="noopener noreferrer">hi@botyapp.com</a>.
The survey data is not showing up
Please wait 3 days to see survey results. If you are still having issues, send an email to <a href="mailto:help@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a> and we will get you the data you are looking for right away. Sorry for the inconvenience.
When can I see survey results?
A. You can see survey results 3 days after the survey was sent.
Technical Support marketing
Which Internet browsers work best on BOTY?
A. For the best experience using the <a href="http://localhost/getbotyfour" target="_blank" rel="noopener noreferrer">Get BOTY website</a>, we suggest using the most up-to-date version of <a href="https://www.google.com/chrome" target="_blank" rel="noopener noreferrer">Google Chrome</a> or <a href="https://mozilla.org/firefox" target="_blank" rel="noopener noreferrer">Mozilla Firefox</a>.
No bars are showing when I click check in
Stuff happens!
If you do not see any bars when you click check in, it’s because we have not got around to adding them ye. To help us out, send an email to <a href="mailto:hi@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a> with any bar name and location that you want to check into and we will add them instantly. And later we will reach out to that establishment to ask them to join our community.
You can also ask the bar manager or owner to go to <a href="http://localhost/getbotyfour" target="_blank" rel="noopener noreferrer">getboty.com</a> and sign up.
How do I contact BOTY?
Here are the fastest ways to get the help you need:
<h3><b>Get answers in the Help Center</b></h3>
In the <a href="http://localhost/getbotyfour/help-center/" target="_blank" rel="noopener noreferrer">Help Center</a>, you’ll find immediate answers to questions about popular topics including <a href="http://localhost/getbotyfour/help-center/boty-points/" target="_blank" rel="noopener noreferrer">BOTY Points</a>, <a href="http://localhost/getbotyfour/help-center/trivia/" target="_blank" rel="noopener noreferrer">Trivia</a>, and <a href="http://localhost/getbotyfour/help-center/surveys/" target="_blank" rel="noopener noreferrer">Surveys</a>.
<h3><b>Email</b></h3>
Feel free to email us at <a href="mailto:hi@botyapp.com" target="_blank" rel="noopener noreferrer">hi@botyapp.com</a> and say hi.
<h3><b>Call</b></h3>
If you still need help, call us at (786) 310-5851 and leave a message. Keep in mind that emailing will get you a faster response.
<h3><b>Chat</b></h3>
If we are still unresponsive, go to the <a href="http://localhost/getbotyfour" target="_blank" rel="noopener noreferrer">main page</a> and click on the chat.
App keeps crashing on Android
There are several reasons why the BOTY mobile application may be crashing or freezing on your Android phone.
<h3><b>Restart your Android Device</b></h3>
To restart your device, press and hold the Power button. When the menu appears, tap Restart or Power off and Restart.
<h3><b>Update the App</b></h3>
<ol>
<li>Open Google Play app</li>
<li>Tap on three horizontal lines to open the menu</li>
<li>Next, tap on My apps & games</li>
<li>Update the BOTY mobile application</li>
</ol>
<h3></h3>
<h3><b>Internet Connection</b></h3>
Poor and sluggish Internet connection can force an app to crash or freeze. If you are currently experiencing Wi-Fi issues and your connection is slow, try the following:
<ol>
<li>Toggle Wi-Fi and the Airplane Mode</li>
<li>Turn off Bluetooth</li>
<li>Restart your Android device and your router</li>
<li>Connect to another Network</li>
</ol>
<h3><b>Clear cache and data</b></h3>
Here is what you need to do to clear cache:
<ol>
<li>Go to Settings</li>
<li>Tap on Apps (App Manager, Manage apps, depending on the Android device)</li>
<li>Find the BOTY mobile app and tap on it</li>
<li>Next, tap Clear cache</li>
<li>Tap Force stop</li>
<li>Go back to the Home screen and launch the app again.</li>
</ol>
Here is what you need to do to clear cache:
<ol>
<li>Go to Settings</li>
<li>Tap on Apps</li>
<li>Next, tap on the BOTY mobile app</li>
<li>Tap Clear data and then tap Force stop</li>
</ol>
<h2></h2>
<h3></h3>
<h3><b>Free up some space</b></h3>
Here is what you need to do to free up some space:
<ol>
<li>Navigate to Settings</li>
<li>Tap Apps</li>
<li>Next, tap on the Downloaded tab</li>
<li>Tap on the app you wish to remove and tap Uninstall</li>
</ol>
<h2></h2>
<h3></h3>
<h3><b>Update the software</b></h3>
If there is a software glitch, you can get rid of it by installing the latest software version.
<ol>
<li>Go to Settings</li>
<li>Scroll down and tap About device (About phone, About tablet)</li>
<li>Tap Software Update or System update.</li>
</ol>
<h3><b>Factory reset</b></h3>
If nothing seems to work, maybe your device desperately needs a fresh start.
<ol>
<li>Go to Settings</li>
<li>Tap Backup & Reset</li>
<li>Next, tap Factory data reset</li>
<li>Tap Reset phone or Reset tablet</li>
</ol>
App keeps crashing on iPhone
There are several reasons why the BOTY mobile application may be crashing or freezing on your iPhone.
<h3><b>Follow the 3 R’s – Restart, Reset, and Restore</b></h3>
Restart, Reset, and Restore are the universal cure to most of the iPhone related problems
<h4><b>Restart your iPhone</b></h4>
<ol>
<li>Press and hold the top or side button until the slider appears</li>
<li>Drag the slider to turn off the iPhone</li>
<li>Again press and hold the top or side button till the Apple logo appears</li>
<li>As your iPhone turns on, try using the app again</li>
</ol>
<h4><b>Reset your iPhone</b></h4>
<ul>
<li>Go to Settings > General > Reset > Erase All Content and Settings</li>
<li>Enter Apple passcode and tap on Erase iPhone</li>
</ul>
<h4><b>Restore</b></h4>
<ul>
<li>Go to Settings > General > Reset > Erase All Content and Settings</li>
<li>Enter Apple passcode and tap on Erase iPhone</li>
</ul>
<h3><b>Force quit the App and Re-launch</b></h3>
If BOTY does not respond, you can force quit and relaunch it by doing the following:
<ul>
<li>Double-click on the Home button, recently used apps appear on screen</li>
<li>Locate your problem creating application</li>
<li>Swipe up on it to quit</li>
<li>Click the Home button to return to the Home Screen</li>
<li>Tap the app icon to reopen it</li>
</ul>
<h3><b>Check for updates</b></h3>
<h4><b>Update the iPhone App</b></h4>
In App Store tap on Updates, download and install available updates of BOTY that is freezing or quitting unexpectedly. After the install, check the app again on iPhone, if it is working properly.
<h4><b>Update iOS</b></h4>
To update your iPhone to the latest iOS version, go to <b>Settings > General > Software Update </b>and choose<b> Download & Install.</b>
<h3><b>Delete and reinstall app</b></h3>
If updating BOTY does not solve the problem, delete and reinstall. This also dumps cache data of the app, freeing up some storage space.
<ul>
<li>Press the BOTY icon and hold for a few seconds</li>
<li>Tap on the X button that appears</li>
<li>A pop-up window asks if you want to delete</li>
<li>Hit Delete and BOTY will be removed from your iPhone</li>
<li>Now, from the App Store download the latest version of BOTY. Try opening the app, the problem should be fixed</li>
</ul>
<h3><b>Clear space on your iPhone</b></h3>
To manage storage on iPhone, delete the apps that you do not need. Go to <b>Settings > General > iPhone Storage</b>. A list of apps along with storage space occupied by them is displayed. Delete the ones that you do not use.
<h3><b>Contact BOTY</b></h3>
If BOTY continues to crash or freeze even after applying the above fixes, <a href="http://localhost/getbotyfour/help-center/technical-support/how-do-i-contact-boty/">contact us</a>.
I can’t login to the mobile application
If you are having trouble logging into the BOTY mobile application, follow these steps to troubleshoot for <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/technical-support/app-keeps-crashing-on-android/" target="_blank" rel="noopener noreferrer">Android</a></span> and for <span style="text-decoration: underline;"><a href="http://localhost/getbotyfour/help-center/technical-support/app-keeps-crashing-on-iphone/" target="_blank" rel="noopener noreferrer">iPhone</a></span>.
Website is down
Don’t panic, stuff happens!
We will be back up and running once the Internet gets it’s act together. Please be patient and accept our apology for being human.
Users can’t check into my location
Sometimes your customers can be sitting right in your location and not able to check in.
Our goal is to try to ensure that all users that say they are in a location, are indeed at that location. Sometimes we get it wrong but it can be fixed in no time. Just send an email to <span style="text-decoration: underline;"><a href="mailto:help@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a></span> with your establishment’s name and we will update the vicinity so your customers can check-in in no time.
Why users can’t check into my location?
Sometimes your customers can be sitting right in your location and not able to check in.
Our goal is to try to ensure that all users that say they are in a location, are indeed at that location. So we set the vicinity to a radius that keeps the integrity of the users actually being in the location. Sometimes we get it wrong. If you have a larger venue, we may need to set the vicinity higher to accommodate your bigger space.
Just send an email to <span style="text-decoration: underline;"><a href="mailto:help@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a></span> with your establishment’s name and we will update the vicinity so your customers can check-in in no time.
I checked in but I don’t see others
<h3>Log into your account from the BOTY mobile app on your Android or iOS device to see who is checked in:</h3>
<h4>To check-in:</h4>
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Check-In</b> in the lower right hand corner</li>
<li>Write in the establishment name</li>
<li>Click on the Establishment<i>* </i></li>
<li>Indicate whether the check-in type is Public or Private</li>
<li>Select why you are here:
<ul>
<li>Meet New People</li>
<li>Play Trivia</li>
<li>Work</li>
<li>Bartend</li>
<li>Hangout</li>
<li>Do Not Disturb</li>
</ul>
</li>
<li>Upload a photo or video (optional)</li>
<li>Write what you are doing (optional)</li>
<li>Tag any followers on your BOTY profile who are checking in with you</li>
<li>Click <b>Check-In</b></li>
</ol>
<h4>Once you have completed the check-in process, you can see who else is checked in:</h4>
<ol>
<li>Click on <b>Menu</b> in the upper left hand corner in the upper left hand corner</li>
<li>Click on the checked-in establishment from the Feed</li>
<li>Click on the <b>Check-ins</b> button in the middle of the page</li>
<li>Click on ‘<i>members at [Establishment_name</i>]’ to see all the members checked in</li>
</ol>
* Important Note: If you do not see any other users, there is no one else checked in at that location. Better luck next time.
Trivia marketing
How to Set Up a Trivia Game?
<a href="https://botyapp.com/trivia" target="_blank" rel="noopener noreferrer">BOTY Trivia</a> is everything awesome about trivia, packaged in a friendly mobile application that makes hosting a trivia game easy and so much fun! BOTY Trivia is a great way to engage your customers and offer them rewards for participating.
<h4><b>To create a new trivia game</b></h4>
<ol>
<li>Login to your <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">Dashboard</a></li>
<li>Click <a href="https://app.getboty.com/game" target="_blank" rel="noopener noreferrer">Trivia Games</a> and select <b>Trivia Games </b>from the dropdown</li>
<li>Click <b>Add New</b></li>
<li>Input the date for your trivia game</li>
<li>Enter the start time (the end time will be automatically calculated)</li>
<li>Enter the Reward for the winner (The rewards field is required)</li>
<li>Click <b>Add</b></li>
</ol>
There are a few things to know about trivia games:
<ul>
<li>You can schedule 5 trivia games per billing cycle. There will be an option to schedule more trivia games in the future.</li>
<li>You must enter a reward for the winner of the trivia game. You will not be able to complete the setup process until you do. For ideas on rewards that you can give to your trivia game winners, go <a href="http://localhost/getbotyfour/help-center/trivia-game/sample-rewards-game-trivia/" target="_blank" rel="noopener noreferrer">here</a>.</li>
<li>Make sure that you set aside at least 30 minutes before the start time of your trivia game so that you can alert participants that the trivia game will start soon.</li>
<li>For best results, be prepared to deliver the reward to the winner as soon as the trivia game ends and the winner is selected.</li>
</ul>
How to Play Game Trivia?
BOTY Trivia is everything awesome about trivia. It’s super easy to participate and win prizes and so much fun! You can win rewards for participating, including BOTY Points and special prizes from different bars and restaurants.
To Check-In:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Check-In</b> in the lower right hand corner</li>
<li>Click on the Establishment<i>* </i> where the game is being played</li>
<li>Select <b>Play Trivia </b>from the reasons why you are here</li>
<li>Upload a photo or video (optional)</li>
<li>Write what you are doing (optional)</li>
<li>Tag any followers on your BOTY profile who are checking in with you</li>
<li>Click <b>Check-In</b></li>
<li>Click on <b>Menu</b> in the upper left hand corner in the upper left hand corner</li>
<li>Click <b>Search</b></li>
<li>Write in the establishment name</li>
<li>Click on the Establishment</li>
<li>Click on the trophy icon located at the bottom center</li>
<li>Enroll in the game and wait for alert to get started</li>
</ol>
*Important Note: You must be inside the location to check-in. Otherwise, you will receive a pop up preventing you from checking in and playing the game.
What are the Game Trivia Rules Format and Scoring?
BOTY Trivia is everything awesome about trivia. It’s super easy to participate and win prizes and so much fun! You can win rewards for participating, including BOTY Points and special prizes from different bars and restaurants.
<h3><b>BOTY Trivia Rules</b></h3>
BOTY Trivia is easy to play and the format is fun and easy to follow.
<h4><b>Trivia Rules</b></h4>
<ul>
<li>Every Trivia Game on BOTY has a set start and end time. Make sure that you check-in on the BOTY mobile app before the Trivia Game starts so that you will have the chance to get your highest possible score. Users who check-in after the Trivia Game can play up until the time expires.</li>
<li>No yelling out answers, right or wrong. It disrupts the game and distracts other players.</li>
<li>Only Answers that are entered into the BOTY app will be considered as valid Answer submissions.</li>
<li>Teams are not permitted to use outside resources to research any answers to questions. This will result in the disqualification of the team and the players will become ineligible for any rewards.</li>
<li>The person with the most Points at the end of the Trivia Game will win the rewards. Establishments may also offer rewards to 2nd and 3rd place individuals at their discretion.</li>
<li>Above all, have fun because that is what BOTY Trivia is all about!</li>
</ul>
<h4><b>Format</b></h4>
<ul>
<li>One Trivia Game consists of 5 Rounds.</li>
<li>Each Round consists of 10 Questions.</li>
<li>There is a waiting period of 2 minutes in between each Round. You can start before the 2 minutes expires.</li>
<li>It takes 35 minutes for players to complete one Trivia Game.</li>
<li>Players will have 30 seconds to answer each Question.</li>
</ul>
*Important Note: You can leave the game during the breaks and come back. Just remember that the clock is running.
<h4><b>Scoring</b></h4>
<ul>
<li>For each correctly answered question, each person will receive points.</li>
<li>If you answer on the 25th second, the score will be 25.</li>
<li>After the correct answer to each question is revealed, the total score for each team will be on display.</li>
<li>When the Trivia Game ends, the total score is displayed along with the player’s rank.</li>
<li>The top scorers will appear in a showcase on the <b><i>Leaderboard</i></b> page.</li>
</ul>
The top scorers of all-time (across all Trivia Games in the specific location) will be showcased on the <b><i>Hall of Fame</i></b> page.
How many Trivia Games are included per Billing Cycle?
A. 5
Can non-Establishment Users set up a Trivia Game?
A. No
What are sample rewards to award winners for Game Trivia?
Here are several examples of reward to award winners of Game Trivia:
<ul>
<li><a href="https://botyapp.com/botypoints" target="_blank" rel="noopener noreferrer">BOTY Points</a></li>
<li>Cash prizes</li>
<li>Discounts off tab</li>
<li>Free drinks</li>
<li>Free food</li>
<li>Apparel</li>
<li>Swag</li>
<li>Priority seating</li>
<li>Gift cards</li>
<li>Plastic trophies with customized inscriptions</li>
<li>Olympic-style gold, silver & bronze medals (fake, of course)</li>
<li>Mystery prizes inside a grab bag</li>
<li>Spa treatment/massage/facial</li>
<li>Plastic mugs inscribed with, “I’m a Winner”</li>
<li>Movie tickets</li>
<li>Dinner for 2 at your restaurant or different location</li>
<li>Tickets to a sporting event</li>
<li>“Official” trivia champion certificates</li>
<li>Concert tickets</li>
</ul>
What is the maximum amount of players for a trivia game at one time?
A. There is no cap for players of a trivia game at any given time. But for maximum performance, we recommend no more than 30 players at one time per game.
Can we schedule multiple games at one time?
A. No
I can’t log into the trivia game
BOTY Trivia is everything awesome about trivia. It’s super easy to participate and win prizes and so much fun! You can win rewards for participating, including <span style="text-decoration: underline;"><a href="https://botyapp.com/botypoints" target="_blank" rel="noopener noreferrer">BOTY Points</a></span> and special prizes from different bars and restaurants.
<h3><strong>Make sure you check in the establishment where the game is being played</strong></h3>
To Check-In:
<ol>
<li>Login to the BOTY mobile application</li>
<li>Click <b>Check-In</b> in the lower right hand corner</li>
<li>Click on the Establishment<i>* </i> where the game is being played</li>
<li>Select Play Trivia from the reasons why you are here</li>
<li>Upload a photo or video (optional)</li>
<li>Write what you are doing (optional)</li>
<li>Tag any followers on your BOTY profile who are checking in with you</li>
<li>Click <b>Check-In</b></li>
<li>Click on Menu in the upper left hand corner in the upper left hand corner</li>
<li>Click <b>Search</b></li>
<li>Write in the establishment name</li>
<li>Click on the Establishment</li>
<li>Click on the <b>trophy icon</b> located at the bottom center</li>
<li>Enroll in the game and wait for alert to get started</li>
</ol>
<h3><strong>I still can’t join the game</strong></h3>
Send an email to <span style="text-decoration: underline;"><a href="mailto:help@botyapp.com" target="_blank" rel="noopener noreferrer">help@botyapp.com</a></span> and we will work quickly to try to get you to join the game.
How to check Leaderboard and Hall of Fame from mobile?
<h4>Log into your establishment account from the BOTY mobile app on your Android or iOS device:</h4>
<ol>
<li>Click <b>Menu </b>in the upper left hand corner</li>
<li>Click <b>Game Trivia</b></li>
</ol>
Click <b>Leaderboard</b> or <b>Hall of Fame</b> in the middle of the page
What is BOTY? marketing
What is the BOTY Marketing Platform?
A. The BOTY Marketing Platform is the ultimate solution for bar and restaurant professionals to reach customers directly in an industry specific community. It eliminates the confusion of all the tech driven resources available while helping industry experts to enhance the customer experience, make better business decisions and improve their bottom line.
What can I do with the BOTY Marketing Platform?
If you have a desktop and/or mobile phone with Internet access, you can use BOTY to:
<ul>
<li><b>Update your establishment profile</b>: Add pictures, describe your location, input your weekly schedule, update your Wifi and more to keep customers and staff up-to-date.</li>
</ul>
<ul>
<li><b>Stay current with analytics</b>: Monitor check ins real-time, see how your establishment ranks against other locations and track other key metrics.</li>
</ul>
<ul>
<li><b>Bartender management</b>: Track each of your bartender’s performance to determine if a bartender is being effective at his/her job.</li>
</ul>
<ul>
<li><b>Support and retain customers</b>: Set up trivia games, send out push notifications for events and happy hours, and purchase BOTY points to reward your most loyal customers</li>
</ul>
<ul>
<li><b>Send out surveys</b>: Select from one of BOTY’s standard survey templates to create surveys that are branded with your brand’s look and feel in just minutes.</li>
</ul>
Learn <a href="http://localhost/getbotyfour/help-center/getting-started/boty-marketing-platform/" target="_blank" rel="noopener noreferrer">how to get started using the BOTY Marketing Platform</a>.
Who uses the BOTY Marketing Platform?
<ul>
<li><b>Bar & restaurant owners </b>who want to improve revenue, enhance the customer experience and make better informed decisions.</li>
</ul>
<ul>
<li><b>Bar & restaurant managers</b> who want to view live user data to direct and create personalized communication with customers.</li>
</ul>
<ul>
<li><b>Marketing managers</b> who want to send targeted messages to the right users at the right time based on their behavior and input.</li>
</ul>
<ul>
<li><b>Social media managers</b> who need a smarter solution instead of just relying on the major social media platforms to reach their customers.</li>
</ul>
<ul>
<li><b>Customer service managers </b>that want a simple solution provide better customer support to their customers</li>
</ul>
What is the problem we are solving?
A. BOTY eliminates the confusion of all the tech driven resources available while helping bar and restaurant professionals to enhance the customer experience, make better business decisions and improve their bottom line.
BOTY features explained
<h4><b>Using your dashboard</b></h4>
The <a href="https://app.getboty.com/dashboard" target="_blank" rel="noopener noreferrer">BOTY Dashboard</a> is split up into 10 metrics: Total Check-ins, Top Check-ins Per User, Times of Check-ins, Top User Check-ins, Establishment Ratings, Favorite Beverages, Top Bars by Followers, Times at the Bar, Total Bartenders, and Active Bartenders.
<h4><b>Managing your bartenders</b></h4>
You can track each of your bartender’s performance in 5 key areas to determine if a bartender is being effective at his/her job.
<h4><b>Creating trivia games</b></h4>
<a href="https://botyapp.com/trivia" target="_blank" rel="noopener noreferrer">BOTY Trivia</a> is everything awesome about trivia. It’s super easy to participate and win prizes and so much fun! You can win rewards for participating, including BOTY Points and special prizes from different bars and restaurants.
<h4><b>BOTY Points</b></h4>
<a href="https://botyapp.com/botypoints" target="_blank" rel="noopener noreferrer">BOTY points</a> allow you to reward your most loyal customers and also see what transactions are taking place at your bar. You choose your own rewards.
<h4><b>Recipes</b></h4>
With Recipes, you can share recipes that you create in your account. You’ll be able to update these recipes any time you want for special events or menu changes at your establishment.
<h4><b>Creating Posts</b></h4>
Posts help to spread the word about your bar or restaurant.
<h4><b>Managing Surveys</b></h4>
Select from one of BOTY’s standard survey templates to create surveys that are branded with your brand’s look and feel in just minutes. These customer satisfaction surveys will help you gain insight into what your followers and customers think about your restaurant or bar.
<h4><b>Sending Direct Messages</b></h4>
Direct message your customers via the BOTY Marketing Platform and respond via the mobile app.
Learn <a href="http://localhost/getbotyfour/help-center/getting-started/boty-marketing-platform/" target="_blank" rel="noopener noreferrer">how to get started using the BOTY Marketing Platform</a>.
Why should I pay you?
A. The future of marketing in your industry is here and it includes using technology to build meaningful relationships with every single customer and getting them to interact with one another. The world is changing fast and you don’t want to be left out of this cutting edge solution to build customer loyalty and improve your bottom line.